Claim id PP-***-***-***-****Bought an item, it was not as described, sent product back...

GetHuman1376446's customer service issue with PayPal from October 2018

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The issue in GetHuman1376446's own words
Claim id PP-***-***-***-****Bought an item, it was not as described, sent product back to the seller as requested by PayPal. PayPal had reviewed my case in my favour, stating "After reviewing your case, we determined that you are eligible for a refund of £**", I did all that PayPal asked, then on the **th August they sent me an email reversing their decision. The product had been mis-sold to me, I bought the item (earrings) as a cure for bad vision, they came to me directly from China as earrings, not a mention about vision, I am sure that they would be selling them as a vision product if they were confident with their product.
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PayPal

Customer service issue
Reported by GetHuman1376446
Oct 19th, 2018 - a mon ago
I have an issue with PayPal too
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Seen by 2 customers so far
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Timeline
GetHuman1376446 started working on this issue
Oct 19th 4:35pm