Why did my customers payment get put on hold and how long will this take to clear up...

GetHuman-exvoy's customer service issue with PayPal from September 2018

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The issue in GetHuman-exvoy's own words
Why did my customers payment get put on hold and how long will this take to clear up? I don't understand why this happened as I do a lot of buying and selling through PayPal.
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PayPal

Customer service issue
Reported by GetHuman-exvoy
Sep 28th, 2018 - 3 mons ago
I have an issue with PayPal too
Not resolved
Seen by 2 customers so far
Similar issue to 16651 others
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Timeline
GetHuman-exvoy started working on this issue
Sep 28th 3:25am