I filled out a request for a refund but it was denied because they said they checked an...

GetHuman608562's customer service issue with PayPal from April 2018

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The issue in GetHuman608562's own words
I was trying to pay someone for a service and obviously did not have the correct link to her account because she never received the money ... I filled out a request for a refund but it was denied because they said they checked and I either said I did or just that I authorized the payment so I could not get my money back.
I do not think that is correct though because the person it was supposed to go to did not get it. I don’t know who got it or where my money went to but I believe I should be able to find out who it was paid to if someone else. It does show on my bank statement that $***.** was taken out of my account.
I believe a good resolution is to follow the trail of where my money went to and refund my account because I still owe this person and can’t get the rest of service I paid for because she did not get the money. And I should not have to pay an extra $***.** for her services because that is too much and was not the arrangement. Please fix this.
I have an issue with PayPal too
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Customer service issue
Reported by GetHuman608562
Apr 18th, 2018 - 8 mons ago
I have an issue with PayPal too
Not resolved
Seen by 2 customers so far
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GetHuman608562 started working on this issue
Apr 18th 5:51pm