I filled out a request for a refund but it was denied because they said they checked an...
GetHuman608562's customer service issue with PayPal from April 2018
Help with my PayPal issue
First: share to improve GetHuman608562's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman608562's next move: talk to PayPal when they open (we'll send a note).
PayPal's call center is closed now. We will text or email GetHuman608562 when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman608562 can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman608562 may need:
Email, phone number, Name, last 4 digits of Social Security Number, ability to receive access code, and account log in
The issue in GetHuman608562's own words
I was trying to pay someone for a service and obviously did not have the correct link to her account because she never received the money ... I filled out a request for a refund but it was denied because they said they checked and I either said I did or just that I authorized the payment so I could not get my money back.
I do not think that is correct though because the person it was supposed to go to did not get it. I don’t know who got it or where my money went to but I believe I should be able to find out who it was paid to if someone else. It does show on my bank statement that $***.** was taken out of my account.
I believe a good resolution is to follow the trail of where my money went to and refund my account because I still owe this person and can’t get the rest of service I paid for because she did not get the money. And I should not have to pay an extra $***.** for her services because that is too much and was not the arrangement. Please fix this.
I have an issue with PayPal too
How GetHuman608562 fixed the problem
We are waiting for GetHuman608562 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.