I called to cancel my subscription of $**.** and just keep the $*.** plan “* MONTHS AGO...

GetHuman1614396's customer service issue with Pandora Radio from November 2018

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The issue in GetHuman1614396's own words
I called to cancel my subscription of $**.** and just keep the $*.** plan “* MONTHS AGO” and they told me they canceled it but they never did. I checked my account recently and realized you guys really screwed up and stole my money. * months of **.**. Was charged because my account was never switched back from the &**.** to the $*.** that I had. You guys stole like $** from my account. Not freaking cool. Not sure how hard it is to click a freaking button and cancel a subscription but apparently you guys have rookies working who don’t know what they’re doing. I’m sorry to be venting via email but I’m REALLY PISSED! You would be pissed too if it happened to you. I want my money back. You guys need to do something about this issue.
GetHuman1614396 did not yet indicate what Pandora Radio should do to make this right.
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Pandora Radio

Customer service issue
Reported by GetHuman1614396
Nov 24th, 2018 - 10 mons ago
I have an issue with Pandora Radio too
Not resolved
Seen by 2 customers so far
Similar issue to 6762 others
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Timeline
GetHuman1614396 started working on this issue
Nov 24th, 2018 2:18am