Pandora Radio Customer Service Issues

Dear Concerned Team, I recently signed up for a free trial of the Pandora family plan and was charged $14.99. I request a credit for this charge as soon as possible. I am disappointed that the family plan only allows one or two people to listen at a time, despite stating it could have up to six listeners. Paying $14.99 monthly for limited listening is unreasonable. Due to this, I request an immediate refund and cancellation of my subscription. To remain competitive with Spotify and other services, Pandora needs to offer what is advertised, allowing all accounts to listen commercial-free simultaneously. Regards, K.

I have been trying to delete my account unsuccessfully. I have already canceled my premium service on Google Play for this account. When attempting to delete it now, I encounter technical difficulties. I want to switch to my other account and upgrade to premium there instead. Until this issue is resolved, I will not start my premium subscription on the new account. It is frustrating there is no customer service call center available for assistance with such problems. Please assist me in resolving this matter. Thank you.

Here are three suggestions for improvement followed by a request for assistance. 1. Occasionally, a station plays a particular song too frequently, and it would be beneficial to have a feature to temporarily pause it without giving it a negative rating. 2. When selecting a female performer, the platform tends to play mostly female artists, which is not ideal as I prefer a mix of that performer and others in the same genre, not exclusively women. 3. It would be helpful to have the option to flag a performer's song across all versions and stations for a more cohesive experience. Assistance Needed: Previously, I accidentally flagged "Just Like Greta" by Van Morrison, a favorite song of mine. Unfortunately, I cannot locate it in my list, possibly because it was on a station I removed. Could you please help me find and unflag the song? Thank you.

I recently placed and received order number PND[redacted]7. All items were for gifts and arrived without any issues. I visited the Pandora store at Short Pump Mall in Richmond, VA, to ask for small gift bags for Christmas presents using my voucher. Unfortunately, on December 22, [redacted], at 4:00 PM, the employee was extremely rude, stating they were out of bags and refusing to provide any. After a frustrating interaction, another staff member eventually assisted me by giving three small bags. I felt humiliated and saddened by the experience at the store.

I am a Pandora Premium subscriber and have been charged $12.95 monthly. Unfortunately, I have been unable to access the service on my iPhone for the last four months due to work and travel. I haven't been able to reach out until now. I enjoy using Pandora but am dissatisfied with the current situation. I would appreciate speaking to a live representative promptly. I am disappointed that customer support has not been easily available. If there were another option for a service provider, I would consider switching. For now, I urgently request a fast reply. My Pandora app is not functioning correctly, leaving me unable to access my account, which is still being billed. This is unacceptable. I am unsure of what is needed to fix the issue, so I am relying on you to find a solution. My main goal is for the system to work on my phone and on Sonos. Please reach out to me as soon as possible.

I am interested in setting up a family plan on Pandora Radio. My spouse and I have encountered difficulties while trying to set it up on our home computer. We are also looking to have the premium or family plan on our iPhones. I recall reading about a monthly flat rate for the family premium Pandora Radio and would like clear step-by-step instructions on setting up this account. My name is Jim, and I look forward to a response. You can reach me at my home phone, [redacted]. We both enjoy using Pandora Radio and would like to continue doing so. Any assistance provided would be greatly appreciated, and if needed, I would welcome a phone call to guide us through the account setup process. Thank you.

I am Phyllis Hughes, a subscriber residing at [redacted] E. Calle Ventura, Phoenix, AZ [redacted] with email [redacted] As a 73-year-old retired attorney, I am struggling to cancel my Pandora Radio subscription due to issues with the customer service system. I am frustrated as none of my attempts to cancel the subscription succeeded despite trying various methods, including Apple and Pandora's instructions. My VISA is being billed $10.85 monthly, and I cannot locate a customer service phone number for assistance. Kindly contact me at [redacted] I expect a prompt cancellation of my subscription effective Dec. 30, [redacted]. The vendor name listed on my billing statement from Aviator Master Card with Barclay Bank is Pandora-Internet Radio PDORA.COM/BILCA. Thank you for your help.

In August [redacted], I decided to upgrade my Pandora to commercial-free, with the understanding it would work both with and without internet access. However, it only works with internet, which was not explained. I was told it would be $4.99 per month, yet I have been consistently charged $9.99. Even after canceling multiple times, the charges persist. I canceled in September after signing up in August for travel purposes. I am frustrated by this situation since I am being billed through Sprint without receiving paper bills. I am willing to pay the $4.99 for the initial 30 days, but being charged $9.99 is unacceptable, especially after repeatedly trying to cancel via email. I need assistance and would appreciate speaking to a live representative, as I initially had no trouble reaching one during the trial sign-up. Please explain and provide help. Thank you! -Tamara B.

I am unsure who is to blame, Pandora or the TV manufacturer. Recently, I purchased two Vizio Smart TVs, sized 40” and 43”, which were advertised to have SmartCast with Pandora as an installed app. This influenced my decision to choose Vizio. However, Pandora was not one of the installed apps, which is misleading. The TVs feature 31 apps at the bottom of the SmartCast screen, but to access Pandora, I have to use Chromecast from my smartphone. This is inconvenient, especially when leaving the WiFi or SmartCast range. While iHeartRadio is available, I am a paid Pandora subscriber and prefer its content. The TVs connected to WiFi during setup, and I have photos to support my complaint if needed.

I signed up for the trial and provided my credit card details to have multiple email accounts on Pandora under my account. However, after the trial ended, I am now receiving Pandora with ads and haven't received any emails from Pandora regarding any issues with my account. I didn't authorize any charges on my card after the trial period. When I try to upgrade, it shows $9.99 per month, but doesn't mention how many other accounts or email addresses it covers. I believe my first trial was around Christmas and the price may have been $14.99, but I need more clarity on the current situation.

My name is Erica Ogenthoso, and I used to live at [redacted] Dixie Plaza, Richmond, Kentucky [redacted]. My phone was stolen, and someone has been misusing my Pandora account, resulting in multiple unauthorized charges. I have been billed five times for Pandora by my bank, GTK Credit Union. I need reimbursement from the bank and have already frozen my account. The individual who obtained access to my account has changed all my passwords. Please contact me at [redacted]. I have been a Pandora user for nine months, but only actively used it for three months. The unauthorized charges need to be refunded promptly. I will resume using Pandora under my proper account once this is resolved. Contact me at my new address: [redacted] Hillrise Drive, Apartment E, Lexington, Kentucky. The unauthorized charges have caused financial strain with additional fees, and I urgently request a refund of the last four transactions to rectify the situation. Thank you.

I'm aware that Pandora and Sirius XM are merging. I have subscriptions to both services. I am wondering if they will consolidate my billing and if I'll still be able to access Pandora on my TV. Will there be any changes to the formats? I appreciate Pandora for its music selection and Sirius for the informative content they offer about musicians and guest hosts. But most importantly, I wish to speak with a customer service representative who can provide me with genuine information in clear English rather than scripted responses. Thank you.

I attempted to purchase a Pandora subscription a few months ago for offline music downloads while traveling. The purchase didn't go through, but I see on my credit card statement that I've been charged $9.99 for a service I never received. Apple iTunes doesn't show a subscription with Pandora when I tried to cancel. I am confused and frustrated and just want a refund. Please stop charging my credit card. I appreciate any assistance from your team. Thank you. Best, Jenny B. [redacted]

I was informed that I can cancel my ad-free one-month free trial. I inquired about song selection and using it on my smart TV, receiving a one-month free service on my phone instead. Pandora stated I must wait until the end of the 30-day period to cancel and that they will contact me a day before to decide to subscribe or cancel. Due to an upcoming trip, please confirm my cancellation at the end of the trial. I was assured I could cancel directly with Pandora for the free month. I am unable to access Pandora on my smart TV as promised. Please confirm the cancellation without charge as the service offered did not meet my expectations. Thank you. Sincerely, Jgordonblau

I recently bought the new Reflections bracelet from Pandora with three charms - the crown, circle, and heart. Unfortunately, after wearing it only three times, I noticed the crown charm fell off. Despite bringing this to the attention of the store in South Africa Gateway, no resolution was offered. Reluctantly, I purchased more charms after ensuring they were securely clipped on and stored in their box when not worn. Sadly, both the circle and heart charms have also fallen off. I am deeply disappointed as these charms hold great sentimental value for me. I am hesitant to buy more Reflections charms and would like Pandora to assist me in resolving this issue promptly. I believe I am not the only one facing this problem and hope for a swift response from Pandora regarding this matter. Thank you.

I signed up for your service on December 31, [redacted], for 60 days. However, I was unexpectedly hospitalized for two weeks just as the promotion was ending. I did not intend to keep the $9.99 service but was unable to do anything while in the hospital for two weeks and then recovering from emergency surgery. I am requesting, as a professional courtesy, that you credit the most recent charge made to my debit card. I may be willing to continue as a customer at the Pandora Plus level for $4.99 per month. I have been completely consumed by my health emergency and all the follow-up care I have needed. I would be happy to provide proof if necessary. I had a simple skin irritation become an infected abscess requiring surgery and quarantine due to MRSA. It was a near-death experience that threatened my sight and overall health. I appreciate your consideration in this matter. Due to slow recovery and side effects of medicine, I am finding it difficult to do much more than contact you in this manner. Thank you. - R. DiPaola

Since December, Pandora has caused me numerous issues, leading me to consider discontinuing my usage entirely. In December, I encountered a supposed card error during a renewal attempt, despite having sufficient funds. Customer service was unhelpful, suggesting I purchase a gift card for payment as a solution to unfreezing accounts. After giving up for a few months, I recently tried to resubscribe, only to face errors when attempting to retrieve my old subscription. Opting to start afresh, a notification prompted a 60-day trial without immediate charges. However, upon checking my bank account, I discovered two $12.99 charges from Pandora and a $9.99 charge via iTunes. This repeated charging for a service I only recently reactivated is frustrating and confusing me.

I recently experienced an unexpected issue with my Pandora radio app on Android. While using the app in my car, I received an alarming notification stating that a payment had been successfully processed. Confused and concerned, I tried to cancel my subscription both on my phone and desktop but faced difficulties. Unable to find a straightforward solution, I attempted to manage it through Google Pay, only to encounter further frustrating obstacles. Feeling frustrated by the lack of options and the unwanted pop-ups, I sought to cancel my subscription and requested a refund. The experience left me feeling deceived and dissatisfied with the service.

When I select a genre on Pandora, even though I have a premium service subscription, I still encounter adverts. I specifically purchased the premium service to avoid these interruptions. Instead of playing the music I selected, I am directed towards sampling other features through playlists. As a premium subscriber, using Pandora without ads is important for my business, but the current experience is unprofessional. It is frustrating that despite having a premium account, I am being pushed to start a trial or listen to unwanted ads repeatedly. It is vital to address this issue as it affects the quality of service I can provide to my clients.

I need assistance canceling my account as I did not authorize it. I have attempted to do so for the past three days without success. I plan to dispute the charge on my credit card as I refuse to pay for a service I did not sign up for. The phone number provided is unhelpful as it either rings busy or provides no assistance. The one time I did get through, I was directed to contact them another way, but no alternative method was given. This is extremely frustrating as the company charged $54.86 and I have no means of reaching them, which is unfair and deceitful. I consider this situation fraudulent and unacceptable.