Pandora Radio Customer Service Issues

I am looking to buy a new tablet for my elderly mother. I recently bought a used iPad with an operating system version that does not support FREE Pandora, which she enjoys. New iPads are costly, so I am considering inexpensive Android tablets. Can anyone recommend affordable devices with supported operating systems for a better Pandora experience for my mom? Thank you.

Issue Description: I have been charged $5.30 every month for years on my account linked to [redacted] After getting a new phone, the Pandora App I use now bombards me with ads, interrupting my music experience. I question the need for a subscription when all I get are ads. The latest app version shows continuous ads on the screen alongside audio ads, which is frustrating. I insist on a prompt resolution to this matter. If not addressed, I will escalate my concerns through various media outlets. Act swiftly to rectify this situation before I take further action.

My son purchased a 18cm bracelet and 2 charms for me for Christmas [redacted], which kept popping open. After exchanging it for a 20cm with a safety chain in December [redacted] and further exchanges for a 19cm due to repeated issues in January [redacted], the problem persists. Health reasons prevented me from returning to the shop since then. I'm afraid to wear it for fear of it coming undone. I have all receipts, including one for a new charm for Mother's Day. Could you please advise me on what steps I can take? This was bought at your Friars Walk store in Newport. Sincerely, Jackie S.

I signed up for the Pandora Family Plan in February and paid for a year. I want to add my 11-year-old daughter to the plan, but she's too young for her own Pandora account. I sent her an invitation to her Gmail, she accepted, but she can't get on the plan. When I go to "Manage Family" in my subscription page, it says 'Invitation Pending' and I don't know how to proceed. My daughter has her own device and Gmail but can't have a separate Pandora account due to her age. Do all family members need separate accounts for the plan? Please help me resolve this issue.

I have been charged $4.99 monthly by Pandora for Pandora Plus music since January [redacted], yet I have never received an ad-free service. It has been challenging to contact your company, but the withdrawals from my bank account continue effortlessly. I am seeking a refund for these charges as I do not have the service. Even after checking my Pandora account, I can't find the Pandora Plus subscription to cancel. I am requesting a reimbursement for the payments made in January, February, March, and April at your earliest convenience.

Hello, I attempted to cancel my free trial account multiple times on my desktop, but there was no visible button to cancel it. I'm unsure if your system is compatible with Safari. Your instructions indicate to go online, locate my account, and then "select cancel" on the following page. Unfortunately, I am having difficulty reaching that page. I would like to cancel, receive a refund, and ensure I am not charged in the future. I reached out to Customer Service via email last week but have not received a response. I am currently disputing the charge on my credit card and will not pay for a subscription I have never used and do not plan to use.

My Pandora family subscription lapsed due to a compromised debit card. After renewing through Google Play without the family option, I attempted to cancel to return to the family plan on Pandora. Google Play only provided a 30-day free trial causing a delay in cancellation until the end of May. Consequently, my family lost their premium status. Despite efforts to expedite through Google Play, they directed me to contact Pandora directly. I am seeking assistance either to cancel the "trial" immediately to renew as a family or to switch my premium plan back to a family one. I appreciate any help with this matter.

In July [redacted], you have been charged for 2 years of $5.27 a month, totaling $[redacted].94 that I am owed. Despite my repeated attempts to cancel through the appropriate channels, your service continued to charge me. I have not used the service since my initial sign-up for a free trial. My email at the time was ***[redacted]***. I urge you to stop charging my account immediately, rectify this situation, and issue a refund to cover my overdraft fees. Your prompt attention to this matter is greatly appreciated. Thank you for your assistance and have a pleasant day. Peace.

Since upgrading to the premium service, my experience has been severely impacted by constant pausing, rendering the app completely unusable. As a long-time Android user and loyal customer of over 5 years, I have always been content with the service and had no reason to explore other options. However, the recent issues have led me to frustration and disappointment. Initially, I suspected my phone was malfunctioning, resulting in the loss of valuable family memories. Unfortunately, I later discovered that this problem is widespread. Despite trying various solutions such as adjusting battery usage and background permissions, the problem persists. The app now only works intermittently, causing frustration during critical times, such as when I rely on music to ease traffic stress. I sincerely hope this issue can be resolved promptly; otherwise, I may have to reconsider my loyalty to this service.

Hello, I am writing to address a concerning issue with my account. I signed up for a free trial service through Comcast/Xfinity during the holidays in [redacted], which was cancelled before the trial ended. However, I have been charged $9.99 per month from January to May [redacted]. After reviewing my bank statements with the help of my daughter, I discovered these unauthorized charges. As a senior citizen with legal representation, I am prepared to take action. I have contacted organizations like the Better Business Bureau, local news channels, and governmental offices to report this issue. I demand the removal of these charges and request a prompt response from the corporate office to resolve this matter immediately. I will not tolerate being taken advantage of due to my age. Please address this promptly. Thank you. Helena Villegas.

I recently got a notification about an unpaid account fee dating back to February [redacted], which I don't recall having. They are asking for $10, but I can't afford this at the moment. I have Sirius radio in my car and CDs at home, and I never signed up for Pandora. I only have Sirius because it came with the car. Please cancel this subscription that I haven't been using. It's concerning to think I might have been unknowingly paying $10 monthly. I received two numbers in an email supposedly from PayPal: - ID [redacted][redacted] - Transaction 9WA[redacted][redacted] I'm getting more worried about this situation. Aging is tough, and these issues only make it worse. Any assistance you can provide would be greatly appreciated. Thank you sincerely.

The method provided to rearrange songs in a playlist doesn't seem to work as expected. Despite trying various approaches, such as tapping "save" or not using the "save" button, the songs do not remain in the desired position. The lack of phone support and ineffective email assistance is disappointing. I am considering switching to a different music provider and canceling my Pandora subscription due to these issues. It's unfortunate to experience poor customer service after reaching out via email. I hope for a prompt resolution, ideally within an hour from now. Thank you for your attention to this matter.

I had a free three-month subscription to Pandora's On-Demand Premium that I purchased through the Groupon app. I did not receive any notification when the trial ended on June 8, [redacted]. Today, on July 8, [redacted], my bank statement alerted me that Pandora charged me $[redacted].17, which is far more than the usual $9.99 premium plan cost. I never cancelled the subscription, but my original deal was for an individual premium plan, not a family plan. Despite trying to reach out to customer service without success, I have contacted my bank to investigate this charge. I demand an explanation and a full refund as soon as possible.

I have been experiencing intermittent streaming issues over the last four days on both Wi-Fi and mobile data through my Android phone. The music app is not advancing to the next song automatically and stops playing randomly, sometimes resuming after a half-hour break midway through another track. I have attempted to resolve this by reinstalling the app, re-entering my login details, and checking all settings on my Android device. Despite trying various online suggestions, the problem persists. I have come across information about a one-hour auto-turn-off feature on Pandora, but this does not explain the frequent interruptions I am facing. If I am unable to enjoy uninterrupted music streaming on Wi-Fi through my Android phone, I will have to cancel my membership, as this feature is the reason I subscribe to the service.

I have been a Pandora Premium customer for over two years. However, the past three months have been disappointing. I enjoy listening to music before falling asleep. The issue is that if the music is playing while I am asleep and it crashes, it restarts about 2 hours later, waking me up. My "Thumbs Up" station has over 1,[redacted] songs, and I feel I am not getting the quality service I am paying for. I want my music to play when I choose, not disrupt my sleep. I often wake up during the night, and when my music is playing, I have no issues. Please fix this problem. Additionally, I noticed I am being charged $14.95 monthly for premium when I see other services charging only $9.99 for the same level. I have previously tried iTunes, where they only charged me $9.99 per month, but I prefer Pandora due to my curated "Thumbs Up" station and the time invested in selecting music. Nighttime is not the only time I listen to music, and it is frustrating when the app crashes after playing only a few songs.

I set up a new station and attempted to send a song to one of my contacts. However, after sending it, I can no longer text that person. They received an incomprehensible message with strange characters. Now, whenever I try to message them through my messenger, my screen freezes, and I am forced to restart my phone to exit the app. This issue has now affected another contact who tried to do the same thing. With this contact, the screen turns black entirely, requiring a phone restart to resolve. I appreciate any assistance you can provide. Thank you.

I encountered a problem while sharing songs on Pandora. After sending a song to a contact, I received long, strange texts and now cannot text them back without my messenger freezing. The same happened with another contact, and when they shared a song, I couldn't reply as my screen goes black. I called Pandora's provided number, only to be transferred to paid technical support, which I couldn't use as I don't have a credit card. Even after uninstalling the app, the issue persists. It's frustrating since I don't pay for the app. I wish there was a free technical support option directly available from Pandora to address these issues. It's frustrating not being able to talk to a real person about this problem. I hope they can improve this service without redirecting customers elsewhere.

I have been a loyal Pandora user since around [redacted] or [redacted]. Recently, I upgraded to Pandora Premium for the 60-day free trial and have been enjoying it, except for one major issue. An annoying pop-up keeps appearing, prompting me to disable my adblocker. The problem is, I don't have an adblocker enabled on Pandora. This continuous notification is becoming more frequent, and it's frustrating me. I have tried to locate a way to contact Pandora directly on the website, but unfortunately, I haven't found any contact information. Could you please assist me with resolving this issue? Besides this problem, I am happy with the Pandora service, especially with the Premium features enhancing my listening experience.

Due to my recent health issues and frequent hospital visits, I may have overlooked my bills. I noticed that I have been charged twice a month instead of just once. Could you please refund the duplicate payment or apply it to the next billing cycle? Pandora has been a source of comfort during my illness, playing constantly throughout the day and night. It brings me joy during these long and difficult days.

I have unknowingly been charged for a Pandora membership for several months despite not being able to access it in my area. I expected to be notified when the free trial expired, but I never received any communication about the charges. After reviewing my bank statements, I discovered I've been charged for two months without my knowledge or ability to use the app. As I am currently homeless and struggling to stay organized, this situation is particularly burdensome. I kindly request that the charges be forgiven and fully refunded, considering I cannot use Pandora in Mendocino County where I reside. I have not utilized the membership for at least two months, making the charges unjust. I am reaching out in the hopes that you will assist me in canceling and refunding my account during this difficult time. Your consideration and help in this matter would be greatly appreciated. Thank you for understanding my situation and offering your assistance.