The issue and preferred resolution, in GetHuman-adrian_b's own words:
I had purchased Pandora premium, and about three weeks later the app freezes and crashes upon opening. I’ve updated the app to with earliest edition and updated my phone software to the current level. I open Pandora and it freezes and pause is on the same song that it was on when it first broke down. And I do not want to be charge for premium access ,With an app that crashes and won’t let me use it. I have been without Pandora for over three months. Can you either fix the app or take my premium member****p off. Thank you
I trust that Pandora Radio will make this right and come up with a resolution that is fair.
Help with my Pandora Radio issue
Follow this to see how it gets fixed
Find similar issues & what fixed it
Follow 3 or more issues like yours to increase the chances that another customer helps you find the right answer.