I'm currently a member of Pandora One. Wish to upgrade to Pandora Premium however when...

GetHuman703889's customer service issue with Pandora Radio from May 2018

Help with my Pandora Radio issue
The issue in GetHuman703889's own words
I'm currently a member of Pandora One. Wish to upgrade to Pandora Premium however when I click on Subscribe Now*Pandora Premium I get an error message saying "Regrant failed. Please purchase software application first. Please verify your account information in the Store section of the Settings app".*I am stuck trying to edit my information in Settings*Account. trying to put in new email address but forgot my password. Help.
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Pandora Radio

Customer service issue
Reported by GetHuman703889
May 21st, 2018 - 6 mons ago
I have an issue with Pandora Radio too
Fixed
Seen by 11 customers so far
Similar issue to 294 others
0 customers following this
Items needed
Username
Email on Account
Phone Number
Account Type
Password
Name of Account Holder
Timeline
GetHuman703889 started working on this issue
May 21st 1:41pm
GetHuman703889 indicated the issue is not fixed yet.
May 21st 6:24pm
GetHuman703889 indicated the issue is not fixed yet.
May 22nd 3:00pm
GetHuman703889 indicated the issue is not fixed yet.
May 24th 3:37am
GetHuman703889 indicated the issue is not fixed yet.
May 24th 5:12pm
GetHuman703889 indicated the issue is not fixed yet.
May 24th 7:56pm