I got an email that my pandora paid account was moved due to an upgrade? Now my iPhone...

GetHuman-healthym's customer service issue with Pandora Radio from May 2018

Help with my Pandora Radio issue
The issue in GetHuman-healthym's own words
I got an email that my pandora paid account was moved due to an upgrade? Now my iPhone only gets the free version with ads. I am a yoga teacher and this will not work for me. I use Pandora for my yoga classes. I think it might be due to my two email addresses. My Apple ID is under S*****@***.com. My pandora email that I think you have us *****@***.com. It has worked fine up until now. Please help. Today I watched an ad so I could get ** minutes of ad free music just to get music without ads.
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Pandora Radio

Customer service issue
Reported by GetHuman-healthym
May 15th, 2018 - 10 mons ago
I have an issue with Pandora Radio too
Fixed
Seen by 6 customers so far
Similar issue to 424 others
0 customers following this
Items needed
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Password
Name of Account Holder
Timeline
GetHuman-healthym started working on this issue
May 15th, 2018 11:39pm
GetHuman-healthym indicated the issue is not fixed yet.
May 16th, 2018 1:31am
GetHuman-healthym indicated the issue is not fixed yet.
May 19th, 2018 12:41am
GetHuman-healthym indicated the issue is not fixed yet.
May 19th, 2018 1:32am
GetHuman-healthym indicated the issue is not fixed yet.
May 19th, 2018 2:27am