reference ************, PNC did a charge back to Benedictine and confirmed they should...

GetHuman2962442's Complaint issue with PNC Bank from May 2019

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Account holder name, Billing address, Date of birth, and Last 4 digits of SSN
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman2962442's own words
reference ************, PNC did a charge back to Benedictine and confirmed they should not have. Additionally, PNC provided a return reference ***************** for the amount of $****.**. The school, Benedictine, is being told they have to respond but we can't get any information on who was sent the information or where the school needs to reply back to: an email, phone number, nothing. The escalation, Nathan, reopened the claim without asking permission and then took a week to get back to me to inform me that the information I was previously given was all he had and the school has until **** to respond. When I call the escalation group I can never reach Nathan or when on hold the call hang up. This is horrible customer service, especially for something that's not the customer's mistake.

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PNC Bank

Complaint issue
Reported by GetHuman2962442
May 21st, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 3432 others
0 customers following this

Timeline

GetHuman2962442 started working on this issue
May 21st, 2019 10:53pm

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