the customer service rep told me that the * year warranty I had purchased for my rug wa...

GetHuman577947's customer service issue with Overstock.com from April 2018

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The issue in GetHuman577947's own words
check on my warranty hold up of three months ... the customer service rep told me that the * year warranty I had purchased for my rug was actually purchased for the $** rug pad, and even if it was for the carpet, the time frame to are a claim had expired.
I had contacted OVERSTOCK the day after the rug and pad suffered damage, and have received the pad, but I had to call warranty department as well to report rug, as the rug was too damaged to send back.
Please honor your warranty and send me my replacement rug. I have spoken to customer care and they are on my side* however, I ( they) can't get warranty to move any faster, and now I see the problem has been escalated because of the Warranty department lagging on my investigation.
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Overstock.com

Five year warranty coverage for my rug
Customer service issue
Reported by GetHuman577947
Apr 7th, 2018 - 5 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 309 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman577947 started working on this issue
Apr 7th, 2018 5:55pm
GetHuman577947 reviewed the items needed
Apr 7th, 2018 5:58pm
GetHuman577947 shared this issue with others over email
Apr 7th, 2018 6:03pm
GetHuman577947 indicated the issue is not fixed yet.
Apr 7th, 2018 6:16pm
GetHuman577947 shared this issue with followers on Twitter
Apr 8th, 2018 9:30am

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