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Ourtime.com Customer FAQ

Top Answers & How-to Guides

What is Ourtime.com's Phone Number?

The question we are asked most often is about how to talk to Ourtime.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My Membership with Ourtime.com?

You can cancel your Ourtime.com account for a multitude of reasons. The processes for cancelling your account depends on whether you...

How Do I Cancel My Services and Turn Off Auto Renewal on Ourtime.com?

This article describes how to cancel your Ourtime.com account. It also describes how to turn off the auto renew feature for billing...
Ask any question you have about Ourtime.com customer service, get an answer now.
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Recent Ourtime.com Customer Questions

Hi, I thought I canceled my account along time ago and I’m still being charged and never have used it. What do I need to do to get a refund?

To seek a refund for charges on your account, you need to review the cancellation policy provided during the cancellation process. If you believe the charges are incorrect, please check the most up-to-date contact information available on this page for assistance with your specific situation.
Asked Oct 28, 2024 5:46 PM

How come they cannot verify my cell number?

There could be several reasons for the inability to verify your cell number. It might be due to an incorrect entry, issues with your mobile carrier, or a temporary technical problem. Make sure that the number you entered is correct and that you have adequate mobile reception. If the problem persists, consider trying again after some time.
Asked Sep 16, 2024 12:11 AM

What is the Ourtime.com refund policy?

Ourtime.com's refund policy typically states that charges are non-refundable, which includes subscriptions and other services. Exceptions may apply in certain circumstances. It's best to review the specific terms and conditions on the website for detailed information.
Asked Aug 6, 2024 9:40 AM

For the smallest subscription, what is the full payment that I have to pay?

The cost of the smallest subscription on OurTime.com can vary based on location, promotions, and other factors. Usually, the one-month subscription is the smallest and costs around $29.99. However, it's always best to check directly on the OurTime.com website for the most accurate, up-to-date pricing details in your region.
Asked May 22, 2024 10:12 AM

how do i correct date of birth?

To correct your date of birth on Ourtime.com, you will need to go to "My Account" that's accessible from the menu at the top of the page. However, please be aware that some details, including birth date, may not be editable after the account creation process for security reasons. If you can not adjust your birth date yourself, you might need to delete your current account and create a new one with the correct information. Remember to save any conversations or contacts before you do so, otherwise, you might lose them.
Asked Apr 22, 2024 6:02 PM

Help me with my Ourtime.com customer service issue

Account Management

How Do I Cancel My Membership with Ourtime.com?

You can cancel your Ourtime.com account for a multitude of reasons. The processes for cancelling your account depends on whether you...
Read more

How Do I Cancel My Services and Turn Off Auto Renewal on Ourtime.com?

This article describes how to cancel your Ourtime.com account. It also describes how to turn off the auto renew feature for billing...
Read more

What Do I Do If I Forgot My Ourtime.com Password?

A lost or forgotten password doesn't have to keep you from logging into your Ourtime account. There are steps you can take to reset...
Read more

How Do I Cancel My Services and Turn Off Auto-Renewal on Ourtime.com?

Once you decide that you want to cancel your membership to the site, there are several steps to cancel your paid membership to Ourtime.com...
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How Do I Recover My Ourtime.com Account?

There's many of reasons why you may need to recovery your Ourtime.com account. these helpful tips can assist you with this.
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Billing and Refunds

What do I do if there's an overcharge on my Ourtime.com account?

OurTime is a dating site for adults over 50, offering free and paid memberships with private messaging. If overcharged, access your...
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What is the Ourtime.com refund policy?

At Ourtime.com, we strive to provide a satisfying and enjoyable experience for all our members. If for any reason you are not completely...
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Username and Privacy

Can I change my username on Ourtime.com?

Yes, you can change your username on Ourtime.com. To do so, follow these simple steps. First, log in to your Ourtime.com account using...
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What is the Ourtime.com privacy policy?

Ourtime.com values your privacy and is committed to protecting your personal information. We have implemented a comprehensive privacy Our privacy policy includes details about the types of information we collect, such as your name, email address, and profile details, which are used to create and manage your account. We also collect information about your preferences and activities on the site to enhance your user experience and provide tailored matches. Rest assured, we do not disclose your personal information to any third parties without your consent, except for legal or safety reasons. Ourtime.com employs various security measures to prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information. To learn more about our privacy practices, please refer to the privacy policy section on our website....
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Mobile Access

Can I use Ourtime.com on my mobile device?

Yes, you can! Ourtime.com is fully mobile-responsive, allowing you to access the website and all its features on your mobile device....
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We look to the Ourtime.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Ourtime.com issues reported to GetHuman
FAQ Table of Contents

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