From: Jane Shealy ******@***.com**Sent: Saturday, October **, **** *:** PM*To: Orbitz T...

GetHuman-hjshealy's customer service issue with Orbitz from November 2018

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The issue in GetHuman-hjshealy's own words
From: Jane Shealy ******@***.com**Sent: Saturday, October **, **** *:** PM*To: Orbitz Travel Services*Cc: *****@***.com*Subject: Re: Changes Have Been Made to Your Upcoming Flight(s)* *This trip was a real problem. I have reviewed and asked for a response. I have texted from your FB with an agent who doesn't seem to understand English well enough. **First, we didn't receive updates to the outgoing flight until we'd returned home. We had to stand in line--not easy for me on a cane--because when I tried to check in the day before, Delta kept trying to charge me for my one bag. When I phoned you to complain, I was told my only option was to stand in line the following day. We had a short connection, but we made it.**The hotel had no heat for the duration of our stay. It got down to ** degrees outside. A staff member said they just hadn't made the switch from cold to hot air yet.**No one contacted us about the return flight. As soon as our event in Milwaukee was over, we went to the airport and tried to find out which airline we were on and exactly what time we were leaving. A Delta agent said all she saw was our incoming flight, and the we had paid only $***, so it looked as if you had booked us on a one-way trip. I was trapped in your phone tree without being able to reach a real person until I had to make a decision to get us home. That involved paying $*** for new tickets.**I expect to be reimbursed.

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Customer service issue
Reported by GetHuman-hjshealy
Nov 11th, 2018 - 4 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 906 others
0 customers following this


GetHuman-hjshealy started working on this issue
Nov 11th, 2018 10:51pm

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