Orbitz Customer Service Issues

I purchased a ticket to Azerbaijan for March [redacted]. Due to a serious situation a month before my trip, I had to cancel. When I contacted customer service, I was disappointed to learn that I could only cancel the ticket and re-book within a year with an additional $[redacted] fee. In many countries, people can cancel flight tickets even at the last minute. As a mother of two with limited income, I can't afford to lose this much money due to the company's policy. Also, during the purchase, it was not communicated that returning the ticket would be impossible. I need assistance in resolving this issue. Thank you in advance.

Good morning, I need assistance with correcting my name on my air tickets booked online through Orbitz. My first and middle names are Marco and Riccardo, respectively. However, my passport lists my full name as Marco Riccardo. Although I've spoken to Air France Italy, the issue persists. They recommended reaching out due to the booking being made in the U.S. via Orbitz. It is crucial to rectify this error promptly before my trip next week. Thank you, Marco Meneghini P.S. Sharing my upcoming flight details: Departure: 12/23/15 from FCO at 6:45 am AF1005 from FCO to CDG AF8990 from CDG to SLC Departure: 01/08/16 from LAX at 3:50 pm AF65 from LAX to CDG AF1404 from CDG to FCO

We booked a full package through Orbitz including a flight, hotel, and additional extras. Our Orbitz booking number is PBORB-[redacted], and our Delta Airlines record locator is JKAMJL. Unfortunately, we had to cancel our travel plans because two of my daughters did not have valid passports - one had expired, and the other did not have one. We are hoping to either get a refund or change the travel dates. You can reach me at [redacted].[redacted] 05 69. Thank you, Beatriz B.

Itinerary [redacted]3 We had booked flights for our trip, but encountered an issue during check-in at the airport in Berlin. Milka was unable to board as she lacked a US VISA, which had been denied in Buenos Aires, Argentina, a few months ago. We were unaware of this requirement since our final destination was Argentina, not the United States. The embassy issued us a document, which is currently in Argentina. Below, I have included the confirmation of the VISA application that was submitted before it was denied. I am reaching out because Orbitz states we can cancel flights within 24 hours of departure. However, they advised me to contact the airlines directly via email. Therefore, I am here seeking assistance to cancel the flights for this booking and process a refund. Awaiting your response. Alejandro.

While making a reservation on Orbitz's website, I was offered the Orbitz Rewards Visa Card. After successfully applying, I received a temporary Visa Card number and CVV code to use within 96 hours. I utilized this new card for my booking, but soon received an email notifying me that the hotel had canceled my reservation. Following this, I contacted the hotel, and their attempt to charge the Orbitz Visa number was declined. Despite reaching out to Orbitz Customer Service multiple times, I have yet to receive a satisfactory resolution to my problem. Your assistance on this matter would be greatly appreciated.

I am Alex, and I am facing a unique issue that I have been struggling to resolve through phone support. I have spent a total of 2-3 hours on hold over the past 2 days without any assistance. I purchased a flight and hotel package to Mexico for my one-year wedding anniversary in mid-April. However, due to the possibility of my wife being pregnant and the advice from the Center for Disease Control and our doctor regarding the Zika virus outbreak in Mexico, we are advised against traveling there. The risks for pregnant women are concerning. Unfortunately, the package I bought is non-refundable. I am kindly requesting Orbitz to consider an exception and provide a refund or Orbucks credit. The $1,[redacted] spent on this trip is significant for us financially, especially considering our current situation. Thank you for your understanding and assistance, Alex

I have not received the refund for my cancelled flight. Here are the details: From: ‪Date: Saturday, March 17, [redacted], 03:41‬ Subject: Flight Cancel - Itinerary: [redacted][redacted] - Case ID: [REQ:S-[redacted]30] Dear Orbitz Customer, Thank you for addressing my cancellation request for a flight reservation with EL AL Israel Airlines for Keren Zaky. The ticket under Keren Zaky has been fully cancelled, although this may not reflect on the website account as it was manually cancelled in our system. The cancellation included a fee of [redacted] USD, with the ticket originally costing [redacted].01 USD. A refund of [redacted].01 USD has been requested through the airline. Refunds typically take around eight weeks to reflect on billing statements, depending on the processing times of the airline and the bank. Thank you for your use of Orbitz. Orbitz Customer Service Team

I reserved a flight and hotel package, but the hotel was disappointing compared to the photos online. After a frustrating call to change hotels yesterday, I was surprised to find out I needed to pay the difference in cost. While they did credit the original amount, I only received a partial refund of $[redacted] out of the $[redacted] I spent. This left me with $[redacted] for airfare that required long travel times on both arrival and return dates. Prior research showed cheaper flights with shorter travel times were available. Due to spending full days traveling on the 7th and 11th, we're losing valuable vacation time and staying in subpar accommodation. I believe this situation is unfair, and I'm dissatisfied with the overall value of the package. This experience may lead me to consider other booking options in the future.

Name: Patience M. L. Ticket Number: [redacted][redacted] Confirmation (Emirates): GW4BBN Booking ID: M2IBWS My outbound flight from Lusaka to Xian was missed due to arriving late, so Emirates cancelled my flights. I booked a new flight for the next day with another company. Now, I'm trying to use my return flight to Zambia, but Emirates said they canceled it since I missed the outbound flight. They require the ticket sequence to be followed. Emirates suggested I contact them to rebook for June 27th. On their website, I found a valid ticket from Xian to Guangzhou with Shenzhen Airlines.

Subject: Dispute Regarding Reference No: [redacted]31 June 22, [redacted] Orbitz, LLC To Whom It May Concern, I recently received correspondence from The Receivable Management Services LLC regarding the attempt to collect a debt listed under my name. I am writing to formally dispute the charges being pursued by your company. Orbitz.com Amount Owed: $[redacted].00 Account Number: *****[redacted] Reference Number: [redacted]31 I am refuting these charges for the following reasons: - Neither I nor any authorized party made this charge or received any associated benefits. - The Mastercard ending in [redacted], which was charged by Orbitz on January 19, [redacted], had been reported lost/stolen on January 18, [redacted]. Attached are relevant documents to support my claim. If necessary, I can request Citibank to provide proof that the credit card was reported lost/stolen. Furthermore, I kindly request validation of this debt/charge including the following: - Evidence of my agreement to pay Orbitz, LLC - Proof demonstrating I received benefits from this charge - Itemization of the total amount due (principal, interest, tax, other charges) Thank you for your attention to this matter. Best regards, T. L. [redacted] Adah St Garden Grove, CA [redacted]

Hello! I am sharing my experience with a recent booking. I arranged to stay at an apartment through orbitz.com for one night on 13/7/[redacted] to 14/7/[redacted]. When I contacted the hotel, they initially confirmed my reservation and shared room pictures. However, an hour later, they informed me that the booking was not available. Despite their earlier confirmation, they claimed I had no reservation on booking.com but possibly on expedia. They mentioned they do not work with expedia or orbitz and disapproved of the price I paid through orbitz. It seems they are refusing the booking due to the amount I paid. I find their behavior unacceptable and have lost trust in them due to their dishonesty.

I faced significant delays with my United Airlines flight, leading to me canceling a car rental with "free cancellation" and booking a more expensive one. Despite being informed over the phone that my car rental would be covered due to booking a bundle with my Orbitz.com flight tickets, I have been charged for both rentals and the cancellation fee. This has led to overdrawing my account for the entirety of my trip, causing additional fees and significant stress during my vacation. I am seeking a refund for the car rental charges and the two flight tickets with trip protection, as the delays caused us to lose a full day of our vacation and resulted in the car rental issues.

We made a reservation at Ramada Dallas Love Field Hotel and they charged our credit card for the room. Upon arrival, we were unexpectedly asked for a $50 deposit, which had to be on a credit card, not in cash. After trying to comply and facing issues with our debit card, we were unable to stay at the hotel despite having used the same debit card to pay for the room initially. It was a frustrating and upsetting experience spending the night without accommodations. We are urgently requesting a refund for the room as it has put us in a difficult situation. The reservation was under Hector J. Hernandez, with the itinerary number #[redacted][redacted] and confirmation #80614EC060521. We would appreciate a prompt resolution as this experience was distressing, and we hope for better assistance from your team.

I purchased a flight for my mother, but Azul Airlines has rescheduled it to leave earlier, at 11:05 am instead of the originally planned 3:00 pm. I had chosen a slightly more expensive but shorter flight for our comfort, only to find out that we will now have an 8-hour layover in Belo Horizonte before the next flight to Rio de Janeiro. Azul Airlines offered to change mine and my son's tickets to Flight [redacted] to Santos Dumont Rio de Janeiro, arriving around 4:00 pm, but they are unable to change my mother's ticket because I purchased it through Orbitz. Can anyone assist me in making these accommodations, please? Itinerary Number: [redacted][redacted] Azul Confirmation Code: Q5R2RR

Dear Customer Service, I regret to inform you that due to the passing of Ona Mockiene on June 3rd, [redacted], I am seeking a full refund for ticket #[redacted][redacted] (Vancouver - Vilnius - Vancouver) issued for Ona Mockiene. Originally, tickets for the Vancouver - Vilnius - Vancouver flight on March 28th, [redacted], were purchased for my family, including Jurate Kazanaviciene (ticket #[redacted][redacted]), Ramunas Kazanavicius, Tomas Kazanavicius, and Ona Mockiene (ticket #[redacted][redacted], my Mom). Unfortunately, my mother's deteriorating health required urgent medical attention in Lithuania as her condition worsened. She was eventually diagnosed with multiple critical illnesses and received treatment from March 21st to March 30th. I also had to change my own Vancouver to Vilnius tickets (Itinerary #[redacted][redacted], 2 tickets #[redacted][redacted], #[redacted][redacted]) and incurred additional expenses to provide her with necessary care during travel. I have attached the Death Certificate of Ona Mockiene in Lithuanian for your reference. I kindly request your prompt attention to refund the amount of $[redacted].82 under these extraordinary circumstances. Thank you for your understanding and cooperation. Sincerely, Jurate Kazanaviciene

On May 22nd, I tried to book a flight to Durango, CO. While trying to complete the booking, the website stopped working. Unsure if the booking went through, I checked my itinerary but didn't find the booking. I proceeded to book again, only to later discover that I had booked the same flight twice. The airline informed me it was an issue with Orbitz and advised me to reach out to them. Due to personal circumstances, I am only now dealing with this. The flight on United from South Bend to Durango was essential as my family experienced the unexpected loss of my son. After receiving an email acknowledging website issues, I was charged for two tickets on the same flight. I am seeking a refund for one ticket due to this double booking caused by an Orbitz problem.

I made a prepaid reservation at Vista Inn with itinerary number [redacted][redacted]. I was assured my room was guaranteed for late arrival. Upon arrival at 8 p.m., I was told they were sold out. I contacted Orbitz for assistance. After verifying with the hotel, the agent inquired about my preferred amenities for a new booking. I specified air conditioning and a bathtub. Upon check-in, I realized the room didn't have a bathtub. I seek a full refund for my original booking due to none of my reasons for booking being met. Alternatively, I request a complimentary room for 8/11 to fulfill my needs. While I appreciate receiving a room, the lack of a bathtub and adequate space was disappointing. My reservation was more than just for sleep, and I hope for a resolution to rectify the inconvenience faced on the time-sensitive evening.

I recently rented a car through Orbitz, but the fee charged by the rental company was higher than what Orbitz quoted. The rental company mentioned that this discrepancy is common with Orbitz reservations, leaving customers to cover the extra cost. I am displeased with this situation and am seeking a refund for the difference between the Orbitz quote and the amount charged by the rental company. I can provide all necessary documentation to support the discrepancy. My itinerary, car selection, and additional services remained unchanged, indicating that the difference in price was not due to any modifications on my end.

During my recent stay at the motel in Negril, Jamaica, I encountered several issues such as no air conditioning, lack of hot water, and harassment from vendors. Due to these problems, I had to cut my 7-night reservation short after only staying for 2 nights. I had purchased vacation protection and am now seeking a refund for the remaining 4 nights that I could not stay. I attempted to contact Orbitz to cancel my reservation on the 14th, but as my phone does not work outside the country, I was unable to reach them. Since Orbitz does not have an email address for contact, I'm experiencing difficulties resolving this matter. I did not anticipate having to pay for two motel stays during my vacation, especially under these circumstances.

Yesterday, I booked a round trip flight from Washington Dulles to Newcastle UK on British Airways using my credit card. Unfortunately, when I checked my itinerary on the Orbitz website, it showed a past trip instead of my recent booking. I called Orbitz, and after speaking with a representative, they mentioned there was no record of my purchase and suggested it was a technical issue. I was given a reference number. I reached out by email and received a case number but have not heard anything since. I am concerned about not being able to secure my reservations in time for my trip, especially since it's to visit a sick friend.