Orbitz Customer Service Issues

Hello, I have previously contacted you via email and phone regarding an issue with my flight change. Upon changing my return flight, it was unbeknownst to me that it would require me to switch airports in London, from Heathrow to Gatwick. The 3-hour transit time provided is insufficient to collect and check in my luggage at Gatwick and make it to my flight with the necessary check-in time. I reached out to Orbitz to amend my flight to depart from Heathrow to Cork or Dublin at 2 pm without incurring the additional $[redacted] charge I was quoted. This unexpected airport change poses significant challenges, and I am seeking a resolution without any extra fees. Kindly acknowledge receipt of this message, even if you are working on a resolution. Thank you. Stephen

Dear Orbits Customer Support Representative, I reached out on December 20, [redacted] to request the cancellation of our flight (Orbits Itinerary No.: [redacted][redacted]) due to a family emergency. Izabella K., Armen T.'s 79-year-old mother, had an accident on December 20 and fractured her leg. As the only child and relative in the country, Armen needed to accompany his mother to the hospital where she underwent surgery the following day. I spoke with an Atlas Global representative who advised sending the doctor's note to Orbits for further communication with Atlas Global. Enclosed you will find the note with an English notary translation. Kindly forward this to Atlas Global and communicate our request for a full refund. We wish to express our loyalty to Atlas Global for future travels. Thank you. Best regards, Venera P.S. We are willing to provide any additional documentation required.

I made a car rental reservation through Orbitz on December 7, [redacted], with the Orbitz #[redacted][redacted]. I was hoping to find a better rate than the $42 per day I had initially seen for a pickup at LAX. However, the pickup and shuttle process was chaotic. The staff was impolite and unprofessional, the office was disorganized, and my main issues were related to feeling like I was being taken advantage of. There were several problems: They charged my Visa card before the pickup date without informing me, increased the daily rate to $51 per day, required me to purchase insurance I did not need, failed to provide a printed contract due to a broken printer, and did not refund the $[redacted] deposit as of January 9. I am disappointed and frustrated with this experience and believe Orbitz shouldn't associate with such dishonest practices. I can be contacted at email: [redacted] or phone [redacted]. I paid $63.13 per day for a worn-out vehicle and the additional unreturned security deposit, which is unacceptable. I plan to take this matter further depending on the response from Orbitz. I urge Orbitz not to support this company due to their negative impact on your credibility.

On September 22, [redacted], we made a reservation at Motel 6 in San Angelo, TX, through Orbitz for January 8 to 14. The following day, our credit card was charged $[redacted].88. Upon our arrival, the check-in staff couldn't locate our payment despite presenting confirmation numbers and the Orbitz printout. They offered to honor the original online price if we paid them directly, suggesting we seek a refund from Orbitz. We declined and opted to stay elsewhere. We adhered to Motel 6's cancellation policy, confirmed by the check-in employee, even though we didn't receive a cancellation number when we called. We are requesting a full refund of $[redacted].88 from Orbitz. Thank you.

Hello, I recently made a flight reservation on your site for a trip from CDG to TLV with a layover in Istanbul on February 14, using booking reference #[redacted][redacted]. At the time of booking, the information on the website indicated a luggage allowance of 30 kg, which is still visible on my booking. However, upon arrival at the airport, I was informed that the baggage allowance was only 20 kg and ended up paying an extra $[redacted] USD for the excess weight of 7 kg. I have screenshots of my booking with the luggage allowance details, as well as a receipt for the additional charges. Since this discrepancy originated from your website, I am kindly requesting a full refund of the amount I was charged. Unfortunately, I'm unable to upload any documents here, but please provide me with an email address where I can send all the necessary receipts for your review.

On February 7th, I booked a flight through Orbitz from the Philippines back to Calgary. I mistakenly booked for March 10th instead of February 10th. I canceled the flight within 24 hours and had flight protection. The insurance assured me of a [redacted]% refund. I later received an email from your site confirming I would get a refund, but I only received the booking fee and insurance fee, not the flight cost. Hong Kong Airlines refused the refund for the ticket fee. Your email mentioned a refund in 7 to 10 business days. I am still in the Philippines waiting for the $[redacted].11 USD refund. I have already received the booking fee and flight protection. My details are: Itinerary [redacted][redacted], Ticket [redacted][redacted], Booking NFK2LW. My name is Robert Frank Alexander.

I made a reservation through Orbitz for Hooper's Bay Villas in Georgetown, Exuma. Upon arrival, I discovered that the property is rundown, the cottages are not fit for occupancy, and there is no office or working phone number. The place is not registered with the Tourist Bureau, making rental operations suspicious and possibly unlawful. I conducted a thorough investigation, spoke with local residents, and found no positive endorsements. The property is difficult to locate even for locals. I am willing to share evidence, including photos, to support my claims. My Orbitz itinerary number is [redacted][redacted], and Dave Blake's Expedia number is [redacted][redacted]. I have found alternative accommodation nearby and will be around until Sunday night. I am a loyal Orbitz customer seeking assistance with this concerning situation.

I made a reservation at the Roseland Centa Hotel in Ho Chi Minh City, thinking the price was $[redacted] HKD, but it turned out to be $[redacted] USD. After contacting the hotel and Orbitz, spending 45 minutes on the phone trying to resolve the issue, I believed it was settled. I then booked another sister hotel at a more reasonable rate of $[redacted]. Unfortunately, Orbitz did not address the problem, and despite calling the hotel five times, the manager refused a refund, citing the price as non-refundable. Visiting the hotel, I discovered it was more of a three-star property located on a noisy street with bars. I find it hard to believe it's worth over $[redacted] USD. This experience has left me feeling deceived by both Orbitz and the hotel's misleading information.

I had a frustrating experience checking in at a hotel booked through Orbitz. It took over two and a half hours due to issues with the card code needed by the front desk. Despite multiple calls, it wasn't until past 2 a.m. that I was finally able to check in, only to have to check out by noon. This wasted time and money was incredibly disappointing after a tiring journey. The front desk staff, particularly Mina, didn't handle the situation well, repeatedly hanging up. I feel entitled to compensation for the trouble caused by the hotel's mistake, possibly a refund of $[redacted] and a few complimentary nights at a different hotel. If this matter remains unresolved, I will consider reporting the experience to the Better Business Bureau and avoid booking through Orbitz in the future.

Dear Sir, I would like to report an issue with a flight booking I tried to make on March 7th, [redacted] through Orbitz for Armel Jacob Assanvoh. The booking reference BDNX64 with Air Namibia did not go through, so I had to use a local agent for the final transaction. Unfortunately, my account was still debited. Thank you for your attention to this matter. Sincerely, Ayinde O.

Good morning, we have purchased return flights from Budapest to Panama with Air France, and from Panama to Valencia, Venezuela with Copa Airlines. We also booked a hotel in Panama for our stopover. We have trip insurance for this journey with trip number [redacted][redacted]. Due to the severe political and humanitarian crisis in Venezuela, which includes a blackout and shortages of water, gas, and food, we are unable to travel there. We want to postpone our trip until the situation improves. This is our first time canceling a trip. We are currently residing in Budapest and seek information on the process and any associated costs for rescheduling. Thank you. Annamaria Martinez.

I booked a stay at MSC CITY CENTRE APARTMENT HOTEL in Guangzhou, China for 12 nights from April 13th to April 25th. I tried contacting the hotel by phone for extra confirmation, but the number was not in service. I also reached out to Orbitz representatives who faced the same issue when attempting to contact the hotel. They advised me to wait 24 hours for an update, which is too close to my travel date. To ensure I have a place to stay, I will have to find alternative accommodation. I am requesting a refund for my booking due to the uncertainty of having a place to stay upon arrival and the increased costs of last-minute bookings.

Tonight, I discovered that my daughter and I were booked on separate flights with an hour difference for an upcoming trip booked through Orbitz. This sudden change in departure times without notification could have led to us missing our flight. I am concerned about the policy of separating children from parents without consent and the potential financial liability if a flight is missed due to these changes. While I understand the limitation of liability mentioned in the fine print, I find this situation to be unreasonable. I usually had flights arranged for me in the past, so booking my own travel with Orbitz was a new experience. I value using Orbitz for future bookings but this incident might make me reconsider. I appreciate your attention to this matter. Thank you.

I selected Option 3 for a full refund and I am wondering when I can expect to receive it. The flight details on my current Orbitz.com itinerary do not match those on Delta's app, specifically for the SLC to AUS flight on 10/12/19. Could you clarify which information is accurate? The passengers on the booking are L.A. Reitzig and R.W. Reitzig. The itinerary number from Orbitz.com is [redacted][redacted] and the Delta confirmation code is HQRZD9.

Hello, I made a booking for a flight on April 23rd with the itinerary number #[redacted][redacted]. I was attracted by the [redacted]% refund promise within 24 hours of cancellation. Unfortunately, due to my health condition, I needed confirmation from my doctor before proceeding with the trip. Despite paying $2,[redacted].46, I was notified that only $1,[redacted].57 would be refunded within 7-10 business days by Kenya Airways. The discrepancy of $[redacted] is frustrating, and I believe it is misleading as per the advertised policy. I would like to expedite the process to receive a full refund as soon as possible. Your prompt assistance in resolving this matter is greatly appreciated. Thank you, Best regards, K. Flynn

I recently returned from my trip to Punta Cana, Dominican Republic, that I booked through Orbitz. Unfortunately, I am extremely disappointed because the issue I raised with Orbitz three months ago has now turned into a reality on the first day of our resort stay. We had booked Melia Caribe Tropical in November, only to find out upon arrival that the resort had been split into two sections - Beach Family and The Level Adults. This division meant that all the amenities we had paid for were now reduced by half. I am seeking compensation for the inconvenience and frustration that my family and I experienced due to not receiving what we had paid for. Additionally, I am curious as to why the option to book the Tropical section was still available in November when the resort had already undergone this division.

Dear Madam/Sir, I submitted this complaint to Orbitz customer service two weeks ago, and I have not received a response yet. Kindly reply to me in writing using my email address. Thank you in advance. My initial flight was confirmed and booked through Orbitz on the 16th of October [redacted] (Itinerary: #[redacted][redacted]). Subsequently, I paid for seat reservations on the airlines involved. Merely 5 days before my departure, Brussels Airlines informed me that the middle segment of my outbound flight had been removed (prompting no communication from you!). This led me to contact Brussels Airlines and your USA number. After over 3 hours on the phone, you eventually rescheduled my trip. I shudder to think of the consequences had we proceeded to the airport following your original confirmed schedule. I firmly believe this was entirely your error and resulted in significant costs for me (including 3 hours on the phone and the lost seat assignment on the original route). I am requesting reimbursement for these expenses, estimated at 58,[redacted] HUF, equivalent to [redacted].4 USD. Thank you. Best regards, Dr. Istvan Siman

Hello, we made a reservation for 4 people, but when we arrived, they only had a booking for one person. They requested an additional 70 euros for the mistake. We specifically booked a place with 2 bedrooms and 3 beds to avoid such issues. I noticed that on your website, the price remains the same whether booking for 1 person or 4 people on different dates. The heating in the accommodation is not working well, and the owner explained that the whole building has only one heater. Despite this, no warm air is coming out, and the temperature inside is uncomfortably cold, especially for elderly individuals with us. The discrepancy in payment and the lack of heating are affecting our stay negatively. Please assist in resolving this matter promptly.

My husband and I stayed at a LaQuinta in Denver, CO, and contacted the manager. We haven't received a response to our email. We were unhappy for several reasons, so Orbitz transferred us to the LaQuinta on Peoria St., which was much better. We stayed from April 2 for a week but would like a refund for that week. Mr. Duran is the manager, but our stay was terrible. Usually, we are happy with Orbitz. Please handle this and credit our Discover card through Orbitz. Thank you. - Dale and Frances Yeager

I made a hotel reservation on May 12 at around 8pm with reference number [redacted][redacted]. The next day, May 13, at 10:05 am, I called Orbitz to adjust my reservation from May 20-24 to May 19-23. An agent confirmed the change and mentioned sending an email with the updated details. Despite multiple calls to Orbitz and speaking with Sheena, Sab, Chris, and one other representative, I have yet to receive confirmation. Each agent promised to connect me with a supervisor for assistance. I am holding off on booking another hotel until this modification is confirmed as I prefer not to cancel and rebook due to the early notice. The room I need is available, and I am still awaiting contact from a supervisor regarding the change without incurring additional fees.