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GetHuman1539207's customer service issue with Orbitz from November 2018

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The issue in GetHuman1539207's own words
rent a car at the airport ... I flew to FLL friday november *th and the flight was delayed, but it was because of weather and is understandable. On the morning of the *th I called orbitz to also reserve a rental car. I was specific and told the helpful and well meaning man I wanted something inexpensive, but also a rental car at the airport. I clarified that twice and he responded assuring me the rental would be at the airport. So he booked me at easirent. Well, I took the shuttle to where they rent cars and went to the EZ rental place and the woman told me I have to go to stop ** and wait for a van. After waiting for about ** minutes and attempting to call eazirent several times and let it ring numerous times until it finally gave me a busy signal ... I paid a driver to take me to eazirent. When I got there the van was there that I wish had come to pick me up. Also there was a line of only * people in front of me. And surprisingly that took over ** minutes for * agents to get to me. So I finally am offered a car. First a car with no hubcaps? really? So after telling me I would have to pay for an upgrade ... the agent Tony decided he would give me the upgrade for free. Well the "upgraded" car had been damaged all along one side of the car. With serious dents and scratches and the passenger seat was seriously stained. It was completely unacceptable, but Tony told me the only other cars he had were * upgrades up and if I wanted one of those I would have to pay extra. So I asked him what is the mission statement of the eazirent company? He said, "to rent cars"*So then I asked for his full name ... he gave me his first name, Tony. I had every intention to write to the ceo of the company describing my experience. All of this took more and more time. At the time I was about to leave after they marked down all of the damage on a card ... which was extensive ... Tony comes out and gives me a decent car. Well, the time delay in total from having to go off site to get my car was about two hours. All because the well meaning customer service representative from orbitz made a mistake and told me twice the car rental agency was at the airport. Well I had an event Friday night that I was going with with a woman I like very much who is a doctor. This event was important to her and it was important I be there with her. Well I completely missed the event, which was the main reason for this trip. How do you compensate for the error orbitz made? thank you for taking the time to provide customer service. Rob Jokel
the time wasted was * hours which defeated the purpose of the trip
refund both my plane ticket and car rental
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Orbitz

rent a car and plane ticket from lga to fll
Customer service issue
Reported by GetHuman1539207
Nov 11th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 900 others
0 customers following this

Timeline

GetHuman1539207 started working on this issue
Nov 11th, 2018 7:14am

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