I was on a combined bundle with my mobile phone and NBN Internet. I then moved house a...

GetHuman2609306's billing issue with Optus from March 2019

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The issue in GetHuman2609306's own words
I was on a combined bundle with my mobile phone and NBN Internet. I then moved house and wanted my NBN moved over to the new address. Someone stuffed up and started me a new account for NBN so now I have two separate bills and lose my $** off bundle discount. I have brought this up previously while sorting another issue on the live chat with another Optus customer service officer. They said they would get onto billing to get that sorted for me but nothing ever came of it. Our chat dropped out and I didn’t hear back. There has been drama after drama since I moved house and the new account was started, as it also wiped out my email address and wanted me to start a new email address, The person sorted that for me but it wiped out all of my emails which I sent a complaint about but no one ever got back to me about that either. If I wasn’t locked into a contract until June I would have cancelled my Optus NBN and phone plan immediately and gone with another company. I would like a credit*refund for the $** a month that I have lost this whole time whilst having * separate bills. I then would also like one of them to be reduced by $** or put back onto the same bill to start receiving the $** off bundle again. *The * account numbers are.************ (New one that was created)************ (Original one that had mobile & nbn bundle)*Thanks
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Optus

billing issue
Reported by GetHuman2609306
Mar 27th, 2019 - 23d ago
I have an issue with Optus too
Not resolved
Seen by 1 customer so far
Similar issue to 2253 others
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Timeline
GetHuman2609306 started working on this issue
Mar 27th 10:21pm