A few days ago we had the NBN connected through Optus. We now don't have a functioning...

GetHuman-yallingu's customer service issue with Optus from March 2019

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The issue in GetHuman-yallingu's own words
A few days ago we had the NBN connected through Optus. We now don't have a functioning landline telephone. The technician who installed NBN didn't mention our telephone and didn't bring one with him. I assumed that my landline would continue as usual. * I have been informed that we need to have a VOIP phone. Is this correct? If so, how can I tell if my current phone is a VOIP phone and how can I get it to work?
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Optus

Customer service issue
Reported by GetHuman-yallingu
Mar 13th, 2019 - 5 mons ago
I have an issue with Optus too
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Seen by 3 customers so far
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GetHuman-yallingu started working on this issue
Mar 13th 6:41am