I have a letter describing that the Optus adsl network at st Marys exchange will close...

GetHuman-ta_schwa's customer service issue with Optus from January 2019

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I have a letter describing that the Optus adsl network at st Marys exchange will close so my broadband and home phn will no longer work soon. It states that if I terminate my contract by ******* Optus will offer a $*** one off payment for compensation. I have decided I will move to a new Provider - exetel. How can I organise the compensation and terminate the contract? I’m having issues with the customer service understanding what to do
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Optus

Customer service issue
Reported by GetHuman-ta_schwa
Jan 13th, 2019 - 9 mons ago
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GetHuman-ta_schwa started working on this issue
Jan 13th 11:56pm