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I am very upset.*Since I have moved to Optus, I have had many problems.*Most recently...

GetHuman1634253's customer service issue with Optus from November 2018

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The issue in GetHuman1634253's own words
I am very upset.*Since I have moved to Optus, I have had many problems.*Most recently, I have phoned Optus EVERY month for * or * months, as my bills are NOT getting emailed to me. Each time, I am promised that it's fixed but it NEVER is. I am STILL not receiving my * bills via email.*Secondly, my wireless internet has NOT worked for several days. Finally, it came back on late last night. However, the internet speed is so slow and keeps dropping out.*I am tired of having to spend SO much time trying to get in contact with Optus. If Optus wishes to retain me as a customer, I need someone to call me TODAY, so that these things can be sorted out once and for all. Otherwise, I will cancel my service and everyone I know NEVER to go with Optus. Enough now - it has been too long and I am very fed up with it.
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Optus

Customer service issue
Reported by GetHuman1634253
Nov 27th, 2018 - 9 mons ago
I have an issue with Optus too
Not resolved
Seen by 6 customers so far
Similar issue to 1475 others
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Items needed
Account holder name
Billing address
Account phone number
Last 4 of SSN
Timeline
GetHuman1634253 started working on this issue
Nov 27th, 2018 2:30am
Nov 27th, 2018 2:30am
Nov 27th, 2018 2:31am
Nov 27th, 2018 2:32am
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  4. I am very upset.*Since I have moved t...