Before contacting them, items GetHuman-tinttint may need:
Account holder name, Billing address, Account phone number, and Last 4 of SSN
The issue in GetHuman-tinttint's own words
Regarding Data Roll-over, *Will unused data be rolled over to next period even though the recharge amount is less than the current plan (eg currently I’m on $** plan* will my unused data be rolled over if I recharge with $**)*Thanks
GetHuman-tinttint did not yet indicate what Optus should do to make this right.
I have an issue with Optus too
How GetHuman-tinttint fixed the problem
We are waiting for GetHuman-tinttint to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.