MARY caputo**** MORTIMER st'*KURRALTA PARK*A*C ***************d.O.b. *******Just receiv...

GetHuman1002082's customer service issue with Optus from August 2018

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The issue in GetHuman1002082's own words
MARY caputo**** MORTIMER st'*KURRALTA PARK*A*C ***************d.O.b. *******Just received my account for the amount of $**.**. WHEN i was connected to NBN my bundle was for $**.** per month, with just receiving land line calls, I changed that for an extra $*.***per month $**.** per month which included local & national calls, now I see I'm charged for these calls. I am very confused.I am also being charged a non debit fee, what for, I always pay my account on time.This is getting very frustrating as I always seem to be on the phone adjusting things. When I last called I was assured I would only be paying $**.** per month.Please help me & fix this confusing of every month me having to contact you. You can ring me on **********. Thanks Mary
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Optus

Customer service issue
Reported by GetHuman1002082
Aug 16th, 2018 - a yr ago
I have an issue with Optus too
Fixed
Seen by 2 customers so far
Similar issue to 654 others
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Items needed
Account holder name
Billing address
Account phone number
Last 4 of SSN
Timeline
GetHuman1002082 started working on this issue
Aug 16th, 2018 10:57pm
GetHuman1002082 confirmed the issue is fixed. Hooray!
Aug 17th, 2018 3:36am