I cannot connect my new Optus wifi package

GetHuman-laralara's customer service issue with Optus from July 2018

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The issue in GetHuman-laralara's own words
The problem: I cannot connect my new Optus wifi package
GetHuman-laralara did not yet indicate what Optus should do to make this right.
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Optus

Customer service issue
Reported by GetHuman-laralara
Jul 18th, 2018 - 3 mons ago
I have an issue with Optus too
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Seen by 4 customers so far
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Timeline
GetHuman-laralara started working on this issue
Jul 18th 4:00am