I have a post paid Optus mobile phone contract. The phone on the plan is a Nexus *P. I...

GetHuman-mandrona's customer service issue with Optus from June 2018

Help with my Optus issue
The issue in GetHuman-mandrona's own words
I have a post paid Optus mobile phone contract. The phone on the plan is a Nexus *P. I have had the phone and service contract for about ** months. My Nexus *P battery is draining very quickly. Phone shuts down in less than * hours (max). Battery level at time of shutdown can be when battery level is near **%. I have tried all suggested remedies including factory reset. Nothing helps battery life. Is my phone covered by any warranty or assistance from Optus.
GetHuman-mandrona did not yet indicate what Optus should do to make this right.
I have an issue with Optus too
How GetHuman-mandrona fixed the problem
I decided to telephone Optus
Please help with my Optus issue
Do you have a customer issue as well?
We can help you get Optus's attention and get better help faster. Tap below to get started.
Having Optus issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Optus

Customer service issue
Reported by GetHuman-mandrona
Jun 28th, 2018 - a yr ago
I have an issue with Optus too
Fixed
Seen by 4 customers so far
Similar issue to 395 others
0 customers following this
Items needed
Account holder name
Billing address
Account phone number
Last 4 of SSN
Timeline
GetHuman-mandrona started working on this issue
Jun 28th, 2018 10:11am
GetHuman-mandrona confirmed the issue is fixed. Hooray!
Jun 28th, 2018 11:11am
GetHuman-mandrona confirmed the issue is fixed. Hooray!
Jun 29th, 2018 11:11am