Still waiting on Optus NOT FIXED

GetHuman-smoli's customer service issue with Optus from June 2018

Help with my Optus issue
I want to update my direct debit credit card expiry date details. I cannot access my account online to do so - system does not work.*I cannot reach an operator when I call the optus number, it just takes me through layer after layer of options, only to get back to the original menu options!*Can't tell you just how frustrating this is!!!!!*My account number is - **** **** **** ** - telephone and internet bundle.*Can I email you with the new expiry date and CVC number, if so supply email.
I trust that Optus will make this right and come up with a resolution that is fair.
Help with my Optus issue
How GetHuman-smoli fixed the problem:
Had to phone Optus and speak to an operator, to get it done.
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Optus

Customer service issue
Reported by GetHuman-smoli
Jun 24th, 2018 - 2 mons ago
I have an issue with Optus too
Fixed
GetHuman-smoli shared how to fix
Seen by 10 customers so far
Similar issue to 365 others
0 customers following this
Items needed
Account holder name
Billing address
Account phone number
Last 4 of SSN
Timeline
GetHuman-smoli started working on this issue
Jun 24th 3:35am
GetHuman-smoli shared this issue with friends on Facebook
Jun 24th 3:38am
GetHuman-smoli indicated the issue is not fixed yet.
Jun 24th 4:40am
GetHuman-smoli indicated the issue is not fixed yet.
Jun 24th 4:41am
GetHuman-smoli indicated the issue is not fixed yet.
Jun 24th 4:42am
GetHuman-smoli confirmed the issue is fixed. Hooray!
Jun 25th 4:45am
GetHuman-smoli confirmed the issue is fixed. Hooray!
Jun 27th 4:39am