Fetch TV. Netflix does not load and selecting takes you to a black screen. All other ap...

GetHuman-emalilli's customer service issue with Optus from June 2018

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The issue and preferred resolution, in GetHuman-emalilli's own words:
Fetch TV. Netflix does not load and selecting takes you to a black screen. All other apps function.**Turned off modem for period advised by automated message at Optus Support line. Now set top is not working at all.**On hold for ages - automated message advised a ** minute wait. Sent a message via love hat and received no response. Getting very angry with a service we have only recently acquired. It is not doing what it should.
I trust that Optus will make this right and come up with a resolution that is fair.
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Optus

Customer service issue
Reported by GetHuman-emalilli
Jun 7th, 2018 - 13d ago
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Seen by 3 customers so far
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Timeline
GetHuman-emalilli started working on this issue
Jun 7th 8:31am