Before contacting them, items GetHuman-emalilli may need:
Account holder name, Billing address, Account phone number, and Last 4 of SSN
The issue in GetHuman-emalilli's own words
Fetch TV. Netflix does not load and selecting takes you to a black screen. All other apps function.**Turned off modem for period advised by automated message at Optus Support line. Now set top is not working at all.**On hold for ages - automated message advised a ** minute wait. Sent a message via love hat and received no response. Getting very angry with a service we have only recently acquired. It is not doing what it should.
GetHuman-emalilli did not yet indicate what Optus should do to make this right.
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