The issue and preferred resolution, in GetHuman-emalilli's own words:
Fetch TV. Netflix does not load and selecting takes you to a black screen. All other apps function.**Turned off modem for period advised by automated message at Optus Support line. Now set top is not working at all.**On hold for ages - automated message advised a ** minute wait. Sent a message via love hat and received no response. Getting very angry with a service we have only recently acquired. It is not doing what it should.
I trust that Optus will make this right and come up with a resolution that is fair.
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