home phone line disconnected

GetHuman3851154's Technical Support issue with Optus - Faults from October 2019

Help with my Optus - Faults issue
The issue in GetHuman3851154's own words
The problem: home phone line disconnected

GetHuman3851154 did not yet indicate what Optus - Faults should do to make this right.

How GetHuman3851154 fixed the problem
I called the Telecommunications Industry Ombudsman (TIO). Eventually Optus responded and fixed main problems but one could not be fixed. Prior to NBN correct local time was transmitted with Calling Number Display (CND) . Now it is not, so during Eastern Daylight Saving period time transmitted is one hour earlier. If you have time on your phone or answering system, the time displayed or recorded will be one hour earlier than correct time. Finally Optus advised me how to access the settings of my NBN modem to set it for daylight saving time. This fixes problem but has to be done manually, every time we go on, and come off, daylight saving time. Prior to the NBN this was automatic. Another facility we have lost with the advent of NBN.
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Optus - Faults

Technical Support issue
Reported by GetHuman3851154
Oct 29th, 2019 - a year ago
Fixed
GetHuman3851154 shared how to fix
Seen by 10 customers so far
Similar issue to 1029 others
0 customers following this
Items needed
Account holder name
Billing address
phone number
Account phone number
Email address

Timeline

GetHuman3851154 started working on this issue
Oct 29th, 2019 11:40pm
GetHuman3851154 indicated the issue is not fixed yet.
Oct 31st, 2019 12:50am
GetHuman3851154 indicated the issue is not fixed yet.
Oct 31st, 2019 12:50am
GetHuman3851154 confirmed the issue is fixed. Hooray!
Nov 2nd, 2019 12:37am