Tried calling to order my prescription. Too many hoops to jump through with your roboti...

GetHuman-dwestenf's customer service issue with OptumRx from June 2018

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The issue in GetHuman-dwestenf's own words
Tried calling to order my prescription. Too many hoops to jump through with your robotic answering machine then WAIT. Decided to call my doctor and have a ** day supply sent to wallgreens. I 'very done that with my other two prescriptions and it's about a third of the cost and no phone hassles trying to talk to a person. It's unfortunate but we will have the opportunity to change carriers this fall for **** and will be shipping price only. Thankyou david a. Westenfelder
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OptumRx

Customer service issue
Reported by GetHuman-dwestenf
Jun 29th, 2018 - a yr ago
I have an issue with OptumRx too
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Seen by 3 customers so far
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GetHuman-dwestenf started working on this issue
Jun 29th, 2018 7:46pm