I would like a breakdown of $**.** credit on my bill. Optimum service agents are not a...

GetHuman-svbs's customer service issue with Optimum from September 2020

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The issue in GetHuman-svbs's own words
I would like a breakdown of $**.** credit on my bill. Optimum service agents are not able to provide me with the details. One agent told to to contact Loyalty Dept."They are the only ones to give me that information." The telephone numbers put me on hold. I requested a talk with a supervisor. I was told one would call in **-** hours. Still waiting. Another agent told me there is no Loyalty Dept. Will a hand written letter get me results? Providing I can locate an address! Thank you for any help you can give me.

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Customer service issue
Reported by GetHuman-svbs
Sep 12th, 2020 - 5 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 5978 others
0 customers following this


GetHuman-svbs started working on this issue
Sep 12th, 2020 12:49pm

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