I would like a breakdown of $**.** credit on my bill. Optimum service agents are not a...

GetHuman-svbs's customer service issue with Optimum from September 2020

2 views | 5978 similar | 0 following
Help with my Optimum issue
Next: our robot will wait on hold for GetHuman-svbs to get a Optimum rep on the line!
Always use the GetHuman Phone to call Optimum. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman-svbs's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-svbs may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
The issue in GetHuman-svbs's own words
I would like a breakdown of $**.** credit on my bill. Optimum service agents are not able to provide me with the details. One agent told to to contact Loyalty Dept."They are the only ones to give me that information." The telephone numbers put me on hold. I requested a talk with a supervisor. I was told one would call in **-** hours. Still waiting. Another agent told me there is no Loyalty Dept. Will a hand written letter get me results? Providing I can locate an address! Thank you for any help you can give me.

GetHuman-svbs did not yet indicate what Optimum should do to make this right.

How GetHuman-svbs fixed the problem

We are waiting for GetHuman-svbs to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Optimum's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Optimum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-svbs fixes it.
This email address isn't valid

Optimum

Customer service issue
Reported by GetHuman-svbs
Sep 12th, 2020 - 5 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 5978 others
0 customers following this

Timeline

GetHuman-svbs started working on this issue
Sep 12th, 2020 12:49pm

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies