Received bill that covers period of ***-******** ***. BUT page *-* is our bill, the...

GetHuman-vpapirny's customer service issue with Optimum from March 2020

Help with my Optimum issue
Before contacting them, items GetHuman-vpapirny may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
The issue in GetHuman-vpapirny's own words
Received bill that covers period of ***-******** ***. BUT page *-* is our bill, the rest belongs to our next door neighbor Mr. L. Notarcola , ** Skyline Dr, Lakewood, NJ. (Had a good look at it))* Who received pages *,*,*,* of our bill ????***. Mr. Notarcola pays $** for Optimum Value* $** for add on Select * Total of: $*** Why are we paying for same $**.** ???***. Mr. Notarcola pays $**.** for OptimumOnline* Why are we charged $**.** for same ???* That is a **% raise over previous month.***. Mr. Notarcola pays $*.** for Optimum **** Why are we charged $** for same ???**We have called a few times and of course no one answers. This bill is a mess, most of it is missing. Yes, we made ONE change in service, but did not realize that every time WE called earlier, every answer was different for the same item. Still not sure where the truth lies. Bad enough that last month we have been charged twice for the same bill. This is no way to treat very senior citizens.*Requesting a complete, new bill, ALL pages included for above period.*We would like to see a decent, clean bill next month with all promotions included due to Senior Citizens.

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Customer service issue
Reported by GetHuman-vpapirny
Mar 25th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 2812 others
0 customers following this


GetHuman-vpapirny started working on this issue
Mar 25th, 2020 1:02am
GetHuman-vpapirny indicated the issue is not fixed yet.
Mar 25th, 2020 12:32pm
GetHuman-vpapirny shared this issue with others over email
Mar 31st, 2020 1:15pm

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