Received bill that covers period of ***-******** ***. BUT page *-* is our bill, the...

GetHuman-vpapirny's customer service issue with Optimum from March 2020

Help with my Optimum issue
Before contacting them, items GetHuman-vpapirny may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
The issue in GetHuman-vpapirny's own words
Received bill that covers period of ***-******** ***. BUT page *-* is our bill, the rest belongs to our next door neighbor Mr. L. Notarcola , ** Skyline Dr, Lakewood, NJ. (Had a good look at it))* Who received pages *,*,*,* of our bill ????***. Mr. Notarcola pays $** for Optimum Value* $** for add on Select * Total of: $*** Why are we paying for same $**.** ???***. Mr. Notarcola pays $**.** for OptimumOnline* Why are we charged $**.** for same ???* That is a **% raise over previous month.***. Mr. Notarcola pays $*.** for Optimum **** Why are we charged $** for same ???**We have called a few times and of course no one answers. This bill is a mess, most of it is missing. Yes, we made ONE change in service, but did not realize that every time WE called earlier, every answer was different for the same item. Still not sure where the truth lies. Bad enough that last month we have been charged twice for the same bill. This is no way to treat very senior citizens.*Requesting a complete, new bill, ALL pages included for above period.*We would like to see a decent, clean bill next month with all promotions included due to Senior Citizens.

GetHuman-vpapirny did not yet indicate what Optimum should do to make this right.

How GetHuman-vpapirny fixed the problem

We are waiting for GetHuman-vpapirny to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Optimum's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Optimum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Optimum

Customer service issue
Reported by GetHuman-vpapirny
Mar 25th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 2812 others
0 customers following this

Timeline

GetHuman-vpapirny started working on this issue
Mar 25th, 2020 1:02am
GetHuman-vpapirny indicated the issue is not fixed yet.
Mar 25th, 2020 12:32pm
GetHuman-vpapirny shared this issue with others over email
Mar 31st, 2020 1:15pm

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies