I am receiving calls with the incoming ID* on the phone and TV screen listed as my own...

GetHuman-cportepo's customer service issue with Optimum from May 2019

Help with my Optimum issue
The issue in GetHuman-cportepo's own words
I am receiving calls with the incoming ID* on the phone and TV screen listed as my own phone * and my name. These are scam calls relating to Microsoft.
GetHuman-cportepo did not yet indicate what Optimum should do to make this right.
I have an issue with Optimum too
How GetHuman-cportepo fixed the problem
After three hours on the internet and the phone, I connected to a rep on the *** number and he resolved the problem*within two minutes. The number to the Oakland office said it was not accepting calls, the "chatnow" service had preprogrammed q & A which did not relate to my problem. The first Rep that responded gave me a *** Number and that person said he had nothing to do with tech support. The *** * should be printed on all bills for actual service to customers.
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Optimum

Customer service issue
Reported by GetHuman-cportepo
May 7th, 2019 - a mon ago
I have an issue with Optimum too
Fixed
GetHuman-cportepo shared how to fix
Seen by 4 customers so far
Similar issue to 5717 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN
Timeline
GetHuman-cportepo started working on this issue
May 7th 1:05pm
GetHuman-cportepo confirmed the issue is fixed. Hooray!
May 7th 6:25pm