when i order optimum service the guy told me you have a free installation on this plan...

GetHuman-setalcho's customer service issue with Optimum from April 2019

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The issue in GetHuman-setalcho's own words
when i order optimum service the guy told me you have a free installation on this plan but still charge on a $** on installation plan. the guy told me on a call you will get a refund on next pay bill. but i get a bill with $** with installation charges. should i have pay this amount right now and get $** deduction on next bill ?
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Optimum

Customer service issue
Reported by GetHuman-setalcho
Apr 14th, 2019 - 6 mons ago
I have an issue with Optimum too
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Seen by 4 customers so far
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GetHuman-setalcho started working on this issue
Apr 14th 11:44pm