I am writing concerning one of your technicians, Mr. Kadeem McMorris. He has been to my...

GetHuman-dalverio's Technical and Service Support issue with Optimum from March 2019

Help with my Optimum issue
Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-dalverio's own words
I am writing concerning one of your technicians, Mr. Kadeem McMorris. He has been to my home to correct some issues with my cable TV. *He is an outstanding young man who is polite, professional and very knowledgeable. He is a great representative of your company.*Very impressive!*I think this is someone who has the kind of attributes, and skills to move up in your company.*Thank you.*Sincerely,*Daisy Alverio*PSThe account is under my husband's name: Wilfredo Alverio**** *** ****
GetHuman-dalverio did not yet indicate what Optimum should do to make this right.
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How GetHuman-dalverio fixed the problem
It took five appointments with Optimum technicians but it was finally fixed. You need to be persistent!
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Optimum

Technical and Service Support issue
Reported by GetHuman-dalverio
Mar 27th, 2019 - 25d ago
I have an issue with Optimum too
Fixed
GetHuman-dalverio shared how to fix
Seen by 2 customers so far
Similar issue to 5175 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN
Timeline
GetHuman-dalverio started working on this issue
Mar 27th 2:44pm
GetHuman-dalverio confirmed the issue is fixed. Hooray!
Mar 30th 3:24pm