I have been an Optimum customer for several years. I have always paid my bills on time...

GetHuman2148663's customer service issue with Optimum from February 2019

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The issue in GetHuman2148663's own words
I have been an Optimum customer for several years. I have always paid my bills on time and have been a loyal customer. I recently received m latest bill and it jumped from $***.** to $***.** in one month. This is a **% increase and for a loyal customer it is unacceptable. I like the service but this increase is not in my best interests. I called and spoke to a person from your company on Monday and they told me there was nothing they could do about it. Is there someone I can speak to to discuss this situation?
GetHuman2148663 did not yet indicate what Optimum should do to make this right.
I have been a customer for several years, have paid my bills on time and have never balked when my bill increases d before. A **% increase is totally unjustified. My income does not go up **% per year.
I spoke with someone on Monday and felt like he told me if I did not want the service he understood but made no effort to assist me.
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Customer service issue
Reported by GetHuman2148663
Feb 6th, 2019 - 4 mons ago
I have an issue with Optimum too
Not resolved
Seen by 5 customers so far
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