I do not have any information on my channel guide while running through the channels on my TV

GetHuman1020953's customer service issue with Optimum from August 2018

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The issue in GetHuman1020953's own words
The problem: I do not have any information on my channel guide while running through the channels on my TV
GetHuman1020953 did not yet indicate what Optimum should do to make this right.
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Optimum

Customer service issue
Reported by GetHuman1020953
Aug 21st, 2018 - 3 mons ago
I have an issue with Optimum too
Not resolved
Seen by 1 customer so far
Similar issue to 1655 others
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Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN
Timeline
GetHuman1020953 started working on this issue
Aug 21st 10:48pm