The storm blew an outside wire down it is *inches from the ground. But still attached t...

GetHuman-miriamgd's customer service issue with Optimum from June 2018

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If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-miriamgd's own words
The storm blew an outside wire down it is *inches from the ground. But still attached to the telephone pole and the electric box.It needs to be fixed.Someone is coming tomorrow Friday to put back the line.They are not charging me for damage do to storm. I got a robot call to say they are charging me for technical service!!! That is not what I was told.I will not be home some of the day ,but the problem can be fixed outside.I was not told that I had to be home.
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Optimum

Customer service issue
Reported by GetHuman-miriamgd
Jun 29th, 2018 - a yr ago
I have an issue with Optimum too
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Seen by 8 customers so far
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Last 4 of SSN
Timeline
GetHuman-miriamgd started working on this issue
Jun 29th, 2018 3:52am
GetHuman-miriamgd confirmed the issue is fixed. Hooray!
Jul 10th, 2018 3:01am
GetHuman-miriamgd confirmed the issue is fixed. Hooray!
Feb 19th 9:21pm