My Internet is not working for a few weeks

GetHuman754486's customer service issue with Optimum from June 2018

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Help with my Optimum issue
Before contacting them, items GetHuman754486 may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
GetHuman754486's next move: have a Optimum rep call.
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The issue and preferred resolution, in GetHuman754486's own words:
The problem I ran into: My Internet is not working for a few weeks
I trust that Optimum will make this right and come up with a resolution that is fair.
Help with my Optimum issue
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Optimum

Customer service issue
Reported by GetHuman754486
Jun 5th, 2018 - 17d ago
I have an issue with Optimum too
Not resolved
Seen by 2 customers so far
Similar issue to 332 others
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Timeline
GetHuman754486 started working on this issue
Jun 5th 11:46pm