Can not change channel. Only thing I can do *Is turn the tv and cable on and I have vol...

GetHuman590132's customer service issue with Optimum from April 2018

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The issue and preferred resolution, in GetHuman590132's own words:
Can not change channel. Only thing I can do *Is turn the tv and cable on and I have volume I can make it louder or softer. I do have the new box altiice my account number is: ***************David MacInnes *** Maple Ln, Manalapan, N.J. ******Thank you
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Optimum

Customer service issue
Reported by GetHuman590132
Apr 25th, 2018 - 3 mons ago
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Seen by 2 customers so far
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Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN
Timeline
GetHuman590132 started working on this issue
Apr 25th 3:34pm