Router broke

GetHuman608966's customer service issue with Optimum from April 2018

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Help with my Optimum issue
Before contacting them, items GetHuman608966 may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
GetHuman608966's next move: have a Optimum rep call.
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The issue and preferred resolution, in GetHuman608966's own words:
The problem I ran into: Router broke
Please come to service
Help with my Optimum issue
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Optimum

Customer service issue
Reported by GetHuman608966
Apr 18th, 2018 - 3 mons ago
I have an issue with Optimum too
Not resolved
Seen by 4 customers so far
Similar issue to 1117 others
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Timeline
GetHuman608966 started working on this issue
Apr 18th 7:20pm