If you're calling for general assistance or technical support, press one. To speak to someone from our billing department, please press two. If you're a restaurateur interested in learning more about our products, please press four."
Calling OpenTable is ineffective because the company does not offer any kind of phone service for diners. OpenTable might offer phone service for restaurants, but when it comes to diners, you're only able to contact OpenTable via the chat function online.
When you call this number, you're asked if you're calling for technical support, billing or something else. If you say that you're calling for technical support, as I did, you're then asked if you're a restaurant owner or a restaurant customer. I opted for the restaurant customer, and was told that all support had been moved over to OpenTable's online chat function.
Instead of getting to speak with someone over the phone, I could instead speak with them through the chat function of the site. I could either get a link to chat sent over to my current phone number, or, if I wasn't on a cell phone, I could request that the link get sent to another phone number.
I chose to have the link sent to my cell phone, which quickly received the message with a viable link to OpenTable's website. From the link, I could either visit the OpenTable support site or set up a live chat with a representative. As neither of these options were a phone support choice, I opted not to use either one. As soon as I received the link, the automated system hung up to end the call.
Unlike with some phone numbers, refusing to give an answer to the automated system isn't a workaround. If you choose to remain silent when the system asks you to provide the reason for your call, the system will tell you that your call cannot be transferred and will automatically hang up. Calling after normal business hours yields the same result.
On the plus side, giving customers an easy way to get the link sent over to a different phone number means that anyone can use this number to get a link to the support site. If someone doesn't have easy access to the internet, using this trick can help them get connected right away and address their concerns. On the other, not giving customers the ability to speak with someone over the phone can limit their ability to get help. The average OpenTable customer is likely fine with getting help via an internet chat, but making it someone's only option does freeze out a percentage of potential customers.
Based off this, I would only use this number if I needed a way to get to the internet chat support site quickly. Otherwise, there's no point to calling, as you won't get anyone on the phone.
This is OpenTable's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a OpenTable agent. This phone number is OpenTable's best phone number because 11,700 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-673-6822 include Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call OpenTable first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, OpenTable has 2 phone numbers. It's not always clear what is the best way to talk to OpenTable representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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