I was ordering a coat for a birthday gift. The recipient of my gift lives at an addres...

GetHuman5317855's customer service issue with Old Navy from September 2020

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The issue in GetHuman5317855's own words
I was ordering a coat for a birthday gift. The recipient of my gift lives at an address that UPS delivers to but the post office does not. I called customer service before placing my order to confirm shipping arrangements. Since UPS was the shipper the address I used for delivery was the house address. The item shipped and the day it was scheduled to be delivered it was diverted to the post office. The post office does not deliver to the address so the residence have a PO Box set up. The post office sent the package back to OLD Navy. I immediately contacted customer service who did nothing to help me. I had to reorder the item and now it's backordered until *****. Very Poor customer service. This is just not good enough of a resolution to my problem

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Old Navy

Customer service issue
Reported by GetHuman5317855
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 2893 others
0 customers following this

Timeline

GetHuman5317855 started working on this issue
Sep 30th, 2020 6:28pm
GetHuman5317855 indicated the issue is not fixed yet.
Sep 30th, 2020 10:37pm
GetHuman5317855 indicated the issue is not fixed yet.
Oct 1st, 2020 12:34am