Dear Old Navy,** This is the second time in a week that I have felt the need to contac...

GetHuman1978650's customer service issue with Old Navy from January 2019

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The issue in GetHuman1978650's own words
Dear Old Navy,** This is the second time in a week that I have felt the need to contact you. I received an order today containing shirts for my son. Order * TXJSH*T. A shirt I ordered was priced at $*.**. When I received the shirt, there was a clearance tag on it that says $*.**. This is the second time in a week that I have received items marked at a lower price than what I paid. I consider that to be a very poor business practice. I worked in retail for quite some time. Consistent pricing of your products is a key component to successful business and customer satisfaction. While the differences in price may be small, they do add up. I feel like I have been overcharged twice and that is not an experience that any customer wishes to have. When answering my first email, I was given a garden variety apology with no offer to rectify the situation. I hope that this time you might consider a different response. The current retail environment is very tough and competitive. Do you really want to lose customers this way? It's very simple, charge your customers the lowest price offered in your stores or online. Both venues should have consistent pricing. * Monica Craddock* Anniston, AL

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Old Navy

Customer service issue
Reported by GetHuman1978650
Jan 16th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 1897 others
0 customers following this

Timeline

GetHuman1978650 started working on this issue
Jan 16th, 2019 8:41pm

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