On *******, I specifically went to the Old Navy store in Milford, CT to use my Super Ca...

GetHuman-achorus's customer service issue with Old Navy from December 2018

6 views
 | 
1292 similar
 | 
0 following
Help with my Old Navy issue
Try having Old Navy call you again?
Always use the GetHuman Phone tocall Old Navy. We wait on hold and get a rep on the line for you faster and for free!
GetHuman-achorus's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (2 mons ago)
First: share to improve GetHuman-achorus's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-achorus may need:
Name, Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-achorus's own words
On *******, I specifically went to the Old Navy store in Milford, CT to use my Super Cash and Rewards. Unfortunately when I went to pay for the $***.** worth of items, my Old Navy card was declined. This of course meant that I couldn't use my card* I couldn't use my rewards* and I won't get the rewards from my big transaction. My records indicate that I paid my bill IN FULL on ******** and the payment went through on *******. I have been a customer of Old Navy for a long time and have a history of paying my bill in full. Due to a financial situation on my part, the payment was late* however, it was paid in full as soon as I had the money. I was very disappointed in the lack of customer service in the store as well. I would like Old Navy to take the money off of my credit card and charge it to my Old Navy account. This will allow me to receive the rewards that I am entitled to from my big purchase. I would also like all the rewards I have right now to go towards this purchase. If this is not able to be done, then I would like to close my Old Navy account. The Super Cash and Rewards are the main reason for my account so if I cannot use*receive either, then I do not want to continue shopping at Old Navy. Hopefully someone can resolve this issue promptly. Thank you.
GetHuman-achorus did not yet indicate what Old Navy should do to make this right.
I have an issue with Old Navy too
How GetHuman-achorus fixed the problem
We are waiting for GetHuman-achorus to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Old Navy's attention and get better help faster. Tap below to get started.
Having Old Navy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Old Navy email you?
This email address isn't valid
Follow this issue
See how GetHuman-achorus fixes it.
This email address isn't valid

Old Navy

Customer service issue
Reported by GetHuman-achorus
Dec 5th, 2018 - 2 mons ago
I have an issue with Old Navy too
Not resolved
Seen by 6 customers so far
Similar issue to 1292 others
0 customers following this
Follow this issue to see how it gets fixed