I visited the Cedar Falls Old Navy store today looking for a winter coat that I saw on...

GetHuman-schilr's customer service issue with Old Navy from November 2018

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The issue in GetHuman-schilr's own words
I visited the Cedar Falls Old Navy store today looking for a winter coat that I saw on Old Navy's website. I went to our store, and since it was my first time at your store, I showed a sales associate the picture of the coat I had printed off. She looked bored and looked like she was basically taking up space and getting PAID for it. She said that the coat I was looking for wasn't stocked at the store and walked away from me..but I FOUND it on a rack less than ** feet away! I pulled it out and showed it to her, and she shrugged and said "Whatever..I'm new."!! WTF?????? I was so livid I put the coat back, left the store and bought a $*** coat from Scheels!! Will NEVER, EVER shop at Old Navy again!! What a terrible experience.

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Old Navy

Customer service issue
Reported by GetHuman-schilr
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 625 others
0 customers following this


GetHuman-schilr started working on this issue
Nov 8th, 2018 4:13am

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