Sunday ******* was old navy friends & family event. I went to store ***** time was...

GetHuman-ladycs's customer service issue with Old Navy from November 2018

2 views | 594 similar | 0 following
Help with my Old Navy issue
Next: our robot will wait on hold for GetHuman-ladycs to get a Old Navy rep on the line!
Always use the GetHuman Phone to call Old Navy. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-ladycs's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-ladycs's own words
Sunday ******* was old navy friends & family event. I went to store ***** time was *:**pm register ***. I used my old navy credit card for half off on a purchase. Sanmarie, a lead in this store was training a new employee who did not know how to apply the discount. Sanmarie told her what to do. Trans ****. I said I did not get my discount. I was charged the full price. Sanmarie got on the register and ran the purchase again. Trans ****. She threw the receipt in the bag without me seeing what the total transaction and said it's done, you'll see the discount on the receipt. As I walked away, I pulled the receipt out of my bag. There is no discount. The same as the first transaction. I go back to another register *** trans **** time *:**pm. I explained to the cashier that I was not given my discount after being rung up twice. This cashier looked at the receipts while Sanmarie came over watching and listening to our conversation. At this time the cashier manually punched in the discount and credit my card for the correct amount.I have * transactions when it should have been. Sanmarie knew that she did not give me the discount because she threw the receipt in the bag. How can she be a lead and training a new employee, when she don't know how to apply an discount and wasting my time.

GetHuman-ladycs did not yet indicate what Old Navy should do to make this right.

How GetHuman-ladycs fixed the problem

We are waiting for GetHuman-ladycs to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Old Navy's attention and get better help faster. Tap below to get started.
Having Old Navy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ladycs fixes it.
This email address isn't valid

Old Navy

Customer service issue
Reported by GetHuman-ladycs
Nov 6th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 594 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-ladycs started working on this issue
Nov 6th, 2018 2:45am

Free Moving Concierge

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians