I signed up for the paid membership for * months. After* months they kept charging me...

GetHuman-jonilse's customer service issue with OkCupid.com from February 2019

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The issue in GetHuman-jonilse's own words
I signed up for the paid membership for * months. After* months they kept charging me. I couldn't find where to go to put my account back to a free one. So when my credit card info changed I didn't give them the updated info. Now my account is cancelled due to "terms violation" with no further description. I emailed the support email and never got a reply. I wanted to just go back to a free membership and maintain my contacts. How do I get my account reinstated?
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OkCupid.com

Customer service issue
Reported by GetHuman-jonilse
Feb 15th, 2019 - 8 mons ago
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GetHuman-jonilse started working on this issue
Feb 15th 7:32am