How Do I Get a Refund from Okcupid?

OkCupid is a dating platform that offers a unique question-based approach to matching people. OkCupid offers a paid 'A-List' membership with features such as seeing who has liked your profile, a messaging filter, and an advanced search feature. If you no longer wish to use the A-List membership, you can cancel your subscription on OkCupid's website. In some cases, you can receive a refund based on situations where there was a serious bug in the function of the site, or your payment was used without your permission.

Adam Goldkamp is the editor / author responsible for this content.
Apr 28, 2020

OkCupid is a popular online dating platform with a unique question-based approach to matching you with someone who has similar interests and outlooks. OkCupid offers a paid membership of its platform known as an A-List membership. The A-list subscription includes the ability to see who liked your profile, advanced search options, and message filters to eliminate unwanted messages. If you are unhappy with your OkCupid membership, you may be eligible for a refund based on your circumstances. In this guide, you will learn how to request a refund from OkCupid.

Canceling an OkCupid Membership

The first step in receiving a refund from OkCupid is by canceling your OkCupid membership from being renewed. If you have purchased the OkCupid membership through the iOS/iPhone app store, OkCupid cannot adjust, refund, or cancel subscriptions. You will need to cancel the OkCupid membership through your iPhone's Apple ID settings. If you need assistance with canceling your OkCupid membership, contact Apple Support.

How to cancel an OkCupid membership:

  1. Log into your OkCupid account on the OkCupid website
  2. Click onto your profile that is located on the OkCupid main menu with your profile picture
  3. Click 'Settings' once you see the drop-down menu open
  4. Click 'Subscriptions' on your accounts settings page
  5. You will now see the option to cancel your OkCupid A-List account.

Once you have followed these steps, you will successfully cancel your OkCupid membership from renewing. The next step is to request a refund from OkCupid. OkCupid does not issue a refund if you no longer want to have the A-List membership stating, "It is your responsibility to cancel a subscription if you no longer want it." OkCupid will, however, give a refund if you have experienced a serious bug or issue, or if your payment was used without permission.

Requesting a Refund

OkCupid Help Desk

OkCupid offers only one way to contact their support team, which is by using their support help desk on their website. You will be able to get answers to your question about if you can receive a refund based on your circumstances. It is under OkCupid's sole discretion if they believe you have warranted a refund based on the conditions.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Get a Refund from Okcupid?

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