First of all, I purchased A List, so hopefully you can fix this problem. I have * Windo...

GetHuman2047207's customer service issue with OkCupid.com from January 2019

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The issue in GetHuman2047207's own words
First of all, I purchased A List, so hopefully you can fix this problem. I have * Windows ** "users" on my desktop, and I have the OKC app an my Samsung Note *. Spectrum is my provider for both. **Last week, suddenly OKC stopped working right one of my desktop users. I could see it was me on OKC, my name and profile, but all my profile text and photos were gone, my bookmarks and likes were gone, my conversations were gone. But I still could log in on that desktop computer as the other user, so I wasn't terribly worried, though I was puzzled.**Then this morning, much more seriously, the same thing happened *on my SMARTPHONE. I can see it's me, but all that stuff is wiped. And the app doesn't know I have already paid for A List, so it pops up ads to try to entice me to upgrade, which I already have.**Please tell me what's going on here. Obviously this is not what I paid for. Obviously this is malfunctioning. Is this a system-wide issue across all of OKC right now? Are your engineers working on fixing my issue? Or are you even aware of what's happening?**Help. Please.**Eric Gentry ****-***-**********@***.com*User name: Eric
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OkCupid.com

Customer service issue
Reported by GetHuman2047207
Jan 27th, 2019 - 3 mons ago
I have an issue with OkCupid.com too
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GetHuman2047207 started working on this issue
Jan 27th 12:57am