I paid for a one month subscription not too long ago (my sub ends Nov **). But when I g...

GetHuman-tetorcho's customer service issue with OkCupid.com from October 2018

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The issue in GetHuman-tetorcho's own words
I paid for a one month subscription not too long ago (my sub ends Nov **). But when I got my new iPhone (Friday, October **th) I redownloaded the app and it keeps saying wrong password. *Every time I try to reset(*-* attempts now), I don’t get an email and there’s nothing in my spam folder.*I paid for a subscription that I would like to use, but I can’t access my account because the app won’t send me a reset password email.*Please restore my account and provide me a link to reset my password before Nov **, **** so I can use my subscription. Thanks. *Log in email: *****@***.com
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OkCupid.com

Customer service issue
Reported by GetHuman-tetorcho
Oct 21st, 2018 - a mon ago
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GetHuman-tetorcho started working on this issue
Oct 21st 12:05pm