Hello! I am an avid user of the OkCupid app for years. Been using it to converse with p...

GetHuman-ynaypro's customer service issue with OkCupid.com from September 2018

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The issue in GetHuman-ynaypro's own words
Hello! I am an avid user of the OkCupid app for years. Been using it to converse with people from all over the world randomly, and I have enjoyed it. I deleted my first account, now this second account had been active for more than a year, I think. Its username is worth***. Now, my concern is that I have been suspended from the site without any prior notice. Several times. It says that I have violated some terms, so I am unable to access my account due to the violation. I still would like to retrieve it, if possible. The only reason that I can think of is the multiple times of changing locations, which I think is not stated on the terms and conditions of the site. (Or my bad if it was stated, but I skipped reading or didn't understand)**After trying for weeks to log in my account and still failed everytime, I made another one in hopes that I can use the site again, but that new account is also suspended for unknown reason. I hope to get an answer about this and best if I retrieve my worth*** account. I have tried to contact the support team for the forth or fifth time, but I didn't get any response in my e-mail. It has become frustrating as I badly want to have my account back and continue using the app. **P.S. I never catfished and been me as much as possible in the app. I also use the same e-mail I will provide down below for my worth*** account. **That's all. Thank you. :) I'd be sooooo delighted if this could be resolved.

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OkCupid.com

Customer service issue
Reported by GetHuman-ynaypro
Sep 16th, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 934 others
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GetHuman-ynaypro started working on this issue
Sep 16th, 2018 5:33pm